Background information about the job or company (e.g., role context, company overview)

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Join the fast-paced world of airport operations as a Workforce Coordinator within our Operations Control Centre (OCC). This key role ensures we have the right people in the right place at the right time — adjusting rosters in real time and planning workforce coverage up to 72 hours ahead, based on live flight schedules and operational demands.

As the station’s OCC representative, you’ll manage manpower planning, communicate with airline partners and airport stakeholders, and support internal teams to keep operations running smoothly. You'll be the go-to for coordinating daily flight service data, responding to shifting priorities, and ensuring staffing levels meet both operational and financial targets.

We’re looking for someone who thrives in a dynamic, high-pressure environment — someone who is organised, solutions-focused, and confident making fast, data-driven decisions.

Please note: This role follows a set rotation across a 24-hour period, with either an AM shift or a PM shift.

Responsibilities or duties

• Proactively review and adjust rosters with a 72-hour forward-planning scope to ensure effective coverage across all operational areas, including Passenger and Ramp Services.
• Monitor key operational drivers such as flight schedules, load factors, baggage volumes, and freight loads to ensure resourcing aligns with daily service requirements.
• Continuously assess and refine resource plans in response to disruptions such as off-schedule flights, gate or bay changes, and irregular operations.
• Collaborate closely with Duty Managers, Supervisors, and operational leads to ensure workforce plans are clearly communicated and effectively executed across all teams.
• Create and maintain accurate allocation sheets reflecting both initial and real-time updates, ensuring transparency for all team members.
• Manage same-day staffing gaps through reallocation of on-shift resources, approved call-ins, or additional hours in line with rostering guidelines.
• Allocate tasks with consideration for fatigue management, work patterns, qualifications, experience, and approved leave.
• Update rosters in the Swissport rostering portal to reflect any changes accurately and in a timely manner.
• Prepare end-of-shift reports detailing manpower usage, variances from planned rosters, and any operational challenges encountered.
• Ensure all task assignments are completed by appropriately qualified team members and meet safety, compliance, and contractual standards.
• Monitor and manage break compliance, shift limits, and other rostering rules in accordance with the Swissport Collective Agreement and local procedures.
• Promote fairness, consistency, and procedural transparency in the distribution of work and ad-hoc task assignments.
• Conduct timesheet checks at the start and end of shifts, and proactively communicate break times and roster changes to staff.
• Raise any grievances or concerns with your leader in a timely and professional manner.
• Maintain open, regular communication with both team members and the leadership group throughout the shift.
• Identify opportunities to improve safety, efficiency, and team performance, particularly in relation to workforce planning and operational delivery.
• Provide support for additional operational needs as required — this is a dynamic role, and flexibility is key.

Qualifications or requirements (e.g., education, skills)

• Excellent planning, time management and organisational skills – you're able to manage competing priorities without missing a beat.
• Clear and confident communication – both written and verbal – to effectively coordinate with colleagues, stakeholders, and operational leads.
• Strong situational awareness with the ability to quickly assess challenges and take corrective action in real time.
• A flexible, can-do attitude – you're comfortable working across a 24/7 rotating roster that includes mornings, nights, weekends and public holidays, as required.
• Solid computer literacy – particularly with Microsoft Word, Excel, PowerPoint, and email – and a high level of accuracy in all admin and reporting tasks.
• A sound understanding of workforce rostering and planning, including how to apply Award or Enterprise Agreement guidelines to rostering decisions.
• Strong interpersonal skills – you’re approachable, collaborative, and able to build productive working relationships across all levels.
• A self-motivated, independent work style – you can take initiative and follow through on tasks without needing close supervision.
• Sharp problem-solving abilities – you're quick-thinking, calm under pressure, and can adapt plans without losing focus on the bigger picture.
• A commitment to fairness and equity – especially when it comes to workload distribution and task allocation across the team.

Experience needed

• Hands-on airport operations experience, ideally with knowledge across both Passenger Services and Ramp operations.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

What we offer

• Permanent Secure Employment
• Paid staff parking available.
• Opportunities for career advancement.
• Accrual of annual and personal leave.
• Comprehensive training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

• Proactively review and adjust rosters with a 72-hour forward-planning scope to ensure effective coverage across all operational areas, including Passenger and Ramp Services.
• Monitor key operational drivers such as flight schedules, load factors, baggage volumes, and freight loads to ensure resourcing aligns with daily service requirements.
• Continuously assess and refine resource plans in response to disruptions such as off-schedule flights, gate or bay changes, and irregular operations.
• Collaborate closely with Duty Managers, Supervisors, and operational leads to ensure workforce plans are clearly communicated and effectively executed across all teams.
• Create and maintain accurate allocation sheets reflecting both initial and real-time updates, ensuring transparency for all team members.
• Manage same-day staffing gaps through reallocation of on-shift resources, approved call-ins, or additional hours in line with rostering guidelines.
• Allocate tasks with consideration for fatigue management, work patterns, qualifications, experience, and approved leave.
• Update rosters in the Swissport rostering portal to reflect any changes accurately and in a timely manner.
• Prepare end-of-shift reports detailing manpower usage, variances from planned rosters, and any operational challenges encountered.
• Ensure all task assignments are completed by appropriately qualified team members and meet safety, compliance, and contractual standards.
• Monitor and manage break compliance, shift limits, and other rostering rules in accordance with the Swissport Collective Agreement and local procedures.
• Promote fairness, consistency, and procedural transparency in the distribution of work and ad-hoc task assignments.
• Conduct timesheet checks at the start and end of shifts, and proactively communicate break times and roster changes to staff.
• Raise any grievances or concerns with your leader in a timely and professional manner.
• Maintain open, regular communication with both team members and the leadership group throughout the shift.
• Identify opportunities to improve safety, efficiency, and team performance, particularly in relation to workforce planning and operational delivery.
• Provide support for additional operational needs as required — this is a dynamic role, and flexibility is key.

• Excellent planning, time management and organisational skills
• Clear and confident communication – both written and verbal
• Strong situational awareness
• A flexible, can-do attitude
• Solid computer literacy – particularly with Microsoft Word, Excel, PowerPoint, and email
• A sound understanding of workforce rostering and planning
• Strong interpersonal skills
• A self-motivated, independent work style
• Sharp problem-solving abilities
• A commitment to fairness and equity

• Hands-on airport operations experience, ideally with knowledge across both Passenger Services and Ramp operations.