WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) we’re one of Australia’s leading rural, business insurers, who still believe in friendly, personal service.

As a Sales and Services Consultant, you’ll be the first point of contact for our customers, providing friendly, knowledgeable support over the phone. You’ll work closely with others, contribute ideas, and grow in a role that values collaboration and continuous improvement.

This opportunity requires full-time availability Monday to Friday (8.30am-5.00pm) commencing Monday 6 July 2026.

In your first six months, you’ll complete a nationally recognised qualification – the ANZIIF Tier 2 General Insurance Compliance Certification. This training is:

• Fully paid for by WFI
• Completed onsite at our WFI office
• Supported with hands‑on, supervised training

Once you’re settled into the role and feeling confident, there may be opportunities to move into hybrid working arrangements, depending on business needs.

This is a permanent full-time role based in Jagera Giabal and Jarowair Country (Toowoomba).

What You'll Do

• Provide friendly and professional support to customers calling our 1300 number, helping with enquiries, policy information, and general assistance.
• Listen actively and communicate clearly, ensuring customers feel heard, understood, and supported throughout their interaction
• Work closely with internal teams to ensure customer requests are actioned efficiently and correctly
• Follow up on customer queries and outstanding items to ensure timely resolution and a smooth experience
• Maintain accurate records and documentation to support quality service and compliance
• Look for ways to improve the customer experience, sharing feedback and ideas that help us deliver even better service

What You'll Bring

• Well-developed rapport building, active listening, and communication skills
• Tech-savvy and confident using multiple systems and platforms simultaneously
• Confident with the ability to make decisions and work within business guidelines and processes
• Strong customer service skills from face-to-face or phone-based roles
• Reliable, accountable, and always looking for ways to improve and grow in your role
• Demonstrated ability to work autonomously, use initiative, and have good attention to detail

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

• Provide friendly and professional support to customers calling our 1300 number, helping with enquiries, policy information, and general assistance.
• Listen actively and communicate clearly, ensuring customers feel heard, understood, and supported throughout their interaction
• Work closely with internal teams to ensure customer requests are actioned efficiently and correctly
• Follow up on customer queries and outstanding items to ensure timely resolution and a smooth experience
• Maintain accurate records and documentation to support quality service and compliance
• Look for ways to improve the customer experience, sharing feedback and ideas that help us deliver even better service

• Well-developed rapport building, active listening, and communication skills
• Tech-savvy and confident using multiple systems and platforms simultaneously
• Confident with the ability to make decisions and work within business guidelines and processes
• Strong customer service skills from face-to-face or phone-based roles
• Reliable, accountable, and always looking for ways to improve and grow in your role
• Demonstrated ability to work autonomously, use initiative, and have good attention to detail

• Nationally recognised qualification – the ANZIIF Tier 2 General Insurance Compliance Certification (to be completed in the first six months).