About the role:

The Underground Field Service Technician (Known internally as Field Service Engineer) is responsible for providing on-site support to customers across multiple locations including Narrabri, Mudgee, Muswellbrook, Wollongong, Singleton & Lithgow, ensuring optimal performance and maintenance of HBT equipment, primarily in underground mining environments.

You will be responsible for providing on-site underground support to customers while ensuring optimal performance and maintenance of our HBT product line

You will leverage your technical expertise to audit, repair/replace components and provide guidance on operating our HBT equipment. You will also directly monitor the equipment in production and provide technical equipment and productivity improvement recommendations to customers, that will enhance the performance and reliability of the HBT equipment.

As an OEM Field Service Technician, you will have the direct support and access to our internal product support, engineering & automation teams.

About you:

Dedicated to providing outstanding customer service and believe that safety is paramount to everything you do

Willingness to travel to customer mine sites across New South Wales, including extended consecutive nights away from home

Flexibility in being reactive to breakdowns – be a superstar and get our customers producing when it stops working

Be a team player & contributor – help build and maintain a safe & positive work culture, adhering to and following company procedures

Availability to support customers outside of business hours and work alternative shifts (afternoon/night/weekend) as needed

Ability to work autonomously and as part of a team

Positive can-do attitude and willingness to go that extra mile for our customers.

Why Join HBT:

Job Security – Full Time Employment

Competitive salary package, which includes paid work travel time (within hbt guidelines) & Coal Long Service Leave

Opportunities for overtime: (1.5x pay for the first 3 hours after 38 hours, then 2x thereafter)

Company laptop

Company vehicle

Meals & accommodation supplied (within HBT guidelines)

Professional development & growth

Essential Criteria:

Relevant Trade Certificate (Cert 3 or higher in Mechanical trade)

Unrestricted Driver’s Licence (NSW or QLD)

Strong focus on Safety

Strong attention to detail, administrative skills, report writing skills and time management abilities

Proficiency in Microsoft Office suite, particularly Excel and Wor

Ability to travel

Highly Regarded Qualifications/ Experience:

Trainer and assessor qualifications

Current Coal Board Medical certification

Previous experience providing technical support for high-performance machinery.

Familiarity & experience with the operation and maintenance of HBT equipment

Underground experience in the longwall mining environment.

About us:

HBT is a global organisation. HBT GmbH, headquarters in Lunen, NRW, Germany, is a world-class machine manufacturer and fully integrated single solution provider – specializing in systems and equipment for underground coal mining. The company exports its high-performance longwall mining equipment to all major mining markets worldwide, strategically located in 15 countries including Australia.

You will have the opportunity to be a part of a growing business in a global organisation operating locally. If you are ready to make a meaningful impact and contribute to a positive work environment, we encourage you to apply for this role opportunity.

HBT is an equal opportunity employer committed to diversity and inclusion within the workforce.

• Providing on-site support to customers across multiple locations including Narrabri, Mudgee, Muswellbrook, Wollongong, Singleton & Lithgow, ensuring optimal performance and maintenance of HBT equipment, primarily in underground mining environments.
• Providing on-site underground support to customers while ensuring optimal performance and maintenance of our HBT product line.
• Leveraging technical expertise to audit, repair/replace components and provide guidance on operating HBT equipment.
• Directly monitoring equipment in production.
• Providing technical equipment and productivity improvement recommendations to customers.

• Strong focus on Safety
• Strong attention to detail
• Administrative skills
• Report writing skills
• Time management abilities
• Proficiency in Microsoft Office suite, particularly Excel and Word
• Ability to travel
• Ability to work autonomously and as part of a team
• Outstanding customer service
• Team player & contributor
• Positive can-do attitude

• Relevant Trade Certificate (Cert 3 or higher in Mechanical trade)
• Unrestricted Driver’s Licence (NSW or QLD)
• Trainer and assessor qualifications (Highly Regarded)
• Current Coal Board Medical certification (Highly Regarded)
• Previous experience providing technical support for high-performance machinery (Highly Regarded)
• Familiarity & experience with the operation and maintenance of HBT equipment (Highly Regarded)
• Underground experience in the longwall mining environment (Highly Regarded)