Background information about the job or company

Telstra is hiring!

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

Our Mt Gambier store is hiring a Store Manager to join their team on a Full time basis. This is an opportunity to enhance your leadership skills, overseeing a retail team with a unique buzz and energy at Telstra within a dynamic team environment at Telstra.

What we offer our team members:

We have a tonne of great benefits here at Telstra, from thousands of training and career-growth opportunities, to exclusive discounts across hundreds of brands and partners. Below is a snapshot of just some of the cool things we offer:

• Store performance-related commission
• 30% off Telstra services
• Telstra mobile and Sim card
• Exclusive discounts and offers across 240 brands and partners.
• 16 weeks paid parental leave for primary and secondary carers

As a Telstra Retail Store Manager, you’ll work with your Area Managers to coach and grow your team to greatness. You’ll use your previous retail management experience to lead from the front, helping to inspire the next generation of the retail team. You’re excited to move into this pivotal role to develop a high performing team, while enhancing your skills and growing yourself professionally.

Responsibilities or duties

You’ll use your previous retail management experience to lead from the front in this pivotal role, to develop a high performing team, while enhancing your skills and growing yourself professionally.

• Ensuring the stores KPI’s (sales and customer service) are met
• Developing and nurture a high performing, customer experience focused team within a fast-paced environment
• Maintaining an inclusive store culture, ensuring it’s a positive and all-round awesome place to be
• Identify and lead the recruitment for new store team members
• Collaborate with your team members, leading performance reviews and helping grow their careers

Qualifications or requirements

Experience needed

• Demonstrated recent people leadership success within a target driven retail sales environment
• You’re able to energise and drive a team to exceed sales targets and KPIs
• You lead from the front and are able to influence and build rapport with a diverse and varied team
• You’re able to resolve customer issues with your eyes closed and can put a creative spin on problem solving
• Experience in leading through times of change (products / systems) and bringing your team on the journey

• Ensuring the stores KPI’s (sales and customer service) are met
• Developing and nurture a high performing, customer experience focused team within a fast-paced environment
• Maintaining an inclusive store culture, ensuring it’s a positive and all-round awesome place to be
• Identify and lead the recruitment for new store team members
• Collaborate with your team members, leading performance reviews and helping grow their careers

• People leadership
• Sales target achievement
• Customer service excellence
• Team motivation and development
• Problem-solving
• Change management

• Demonstrated recent people leadership success within a target driven retail sales environment
• Ability to energize and drive a team to exceed sales targets and KPIs
• Ability to lead from the front and influence diverse teams
• Strong customer issue resolution and creative problem-solving skills
• Experience in leading through times of change (products/systems)