Description

Ready to take the next step in your IT career?

At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading MSPs. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.

The Role

Our ideal candidate will be responsible for the operational management of our internal IT infrastructure, ensuring the smooth operation of systems and infrastructure. This role involves administering and maintaining server environments, optimising system performance, and ensuring robust backup and recovery processes.

Specifically, your role will consist of:

• Operational management of the internal IT infrastructure
• System administration of server environments, operating systems, and network systems to ensure optimal performance
• Performance monitoring and optimise system and VM performance, including backup/recovery processes, and resource utilisation within both on-premise and cloud environments
• Service lifecycle management, including decommissioning legacy systems
• Manage user accounts, permissions, and access controls to secure systems and data
• Automate administrative tasks to improve team efficiency and reduce manual intervention for routine tasks.
• Perform system updates, patches, and upgrades to keep systems secure and up to date.
• Manage operational metrics (including uptime percentages, response times, incident resolution times, capacity planning accuracy, and datacentre availability
• Accurate documentation and accessibility of network diagrams, system architecture, configuration details, and operational procedures.
• Security compliance by responding to results from third-party vulnerability assessments, patching compliance rates, and remediation timelines.
• Ensuring system performance such as system uptime, performance metrics, and incident resolution times.
• Successful management of user accounts, access control, and data security protocols.

About You

• Solid understanding of server infrastructure, virtualisation, networking, and storage systems
• Practical experience in systems administration within a datacentre environment
• Ability to effectively prioritise and manage both support tickets and project tasks
• Familiarity with networking technologies such as routers, switches, and firewalls
• Basic understanding of ITIL best practices, especially in change management
• Strong attention to detail and communication skills
• Someone who is self-driven and work autonomously

What We Offer

• Competitive salary: we recognise your expertise
• Supportive, down-to-earth culture: collaboration and respect are at the core of our team
• Birthday leave: celebrate your day, on us
• Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
• Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
• Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve

Why Join efex?

This is more than a support role; it’s a chance to grow with one of Australia’s fastest-growing MSPs. You’ll learn fast, be challenged daily, and have genuine opportunities to shape your career.

Apply now or reach out for a confidential chat.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.

• Operational management of the internal IT infrastructure
• System administration of server environments, operating systems, and network systems to ensure optimal performance
• Performance monitoring and optimise system and VM performance, including backup/recovery processes, and resource utilisation within both on-premise and cloud environments
• Service lifecycle management, including decommissioning legacy systems
• Manage user accounts, permissions, and access controls to secure systems and data
• Automate administrative tasks to improve team efficiency and reduce manual intervention for routine tasks.
• Perform system updates, patches, and upgrades to keep systems secure and up to date.
• Manage operational metrics (including uptime percentages, response times, incident resolution times, capacity planning accuracy, and datacentre availability
• Accurate documentation and accessibility of network diagrams, system architecture, configuration details, and operational procedures.
• Security compliance by responding to results from third-party vulnerability assessments, patching compliance rates, and remediation timelines.
• Ensuring system performance such as system uptime, performance metrics, and incident resolution times.
• Successful management of user accounts, access control, and data security protocols.

• Solid understanding of server infrastructure, virtualisation, networking, and storage systems
• Practical experience in systems administration within a datacentre environment
• Ability to effectively prioritise and manage both support tickets and project tasks
• Familiarity with networking technologies such as routers, switches, and firewalls
• Basic understanding of ITIL best practices, especially in change management
• Strong attention to detail and communication skills
• Self-driven and work autonomously

• Solid understanding of server infrastructure, virtualisation, networking, and storage systems
• Practical experience in systems administration within a datacentre environment
• Ability to effectively prioritise and manage both support tickets and project tasks
• Familiarity with networking technologies such as routers, switches, and firewalls
• Basic understanding of ITIL best practices, especially in change management
• Strong attention to detail and communication skills
• Someone who is self-driven and work autonomously