Description

Flintwood Disability Services is seeking an experienced Service Manager to lead the delivery of high quality supported accommodation services. This role requires a confident and values-driven leader who can balance operational management with hands-on support. You will ensure personalised, person-centred support for Participants while leading and mentoring a team of support staff.

You will work collaboratively with families, guardians, external service providers, and internal stakeholders to ensure each Participant’s wellbeing, independence, and quality of life are upheld in line with Flintwood’s Mission, Vision and Core Values.

Reporting to the General Manager – Business Operations, your responsibilities will include:

Leading the day-to-day accommodation operations, ensuring each SIL home under management is operated inline with the best outcome for participants and within agreed goals

Providing leadership, supervision, mentoring, and performance management to support staff

Developing and maintaining personalised support programs that promote independence and community participation

Ensuring transport arrangements to Day Services, appointments, and community activities

Being responsible for rostering, staffing arrangements, and operational support

Managing financial and physical resources, including budgets for the home and Participants

Maintaining compliance with all relevant legislation, standards and policies

Utilising CRMs to capture data, and use data to suggest and implement changes and improvements

Promoting a culture of continuous improvement and high-quality service delivery

Ensuring all locations under management are well maintained, compliant and safe at all times

Experience

Previous experience in a senior role within disability support or the community sector

Demonstrated experience managing and supervising staff

Experience in rostering, budgeting, and operational management

Sound knowledge of the NDIS, Active Support principles and person-centred practices

Experience working with families, guardians, and external stakeholders

Experience in using CRMs and budgeting systems

About Us

Flintwood Disability is a not-for-profit organisation dedicated to creating and enhancing opportunities for people with disability to live varied and fulfilling lives within the community.

We place participants and their families at the centre of everything we do, working collaboratively to maximise potential and independence. Our innovative and culturally sensitive supports go beyond expectations to help individuals achieve their goals and aspirations.

Why Join Us

Become part of a purpose driven organisation that is committed to excellence, inclusion and meaningful outcomes

Above industry pay rate including NFP benefits and a company-maintained car for work purposes

Opportunities for career progression

Location: Glenmore Park/Castle Hill

Applications will be reviewed as received and interviews scheduled accordingly.

You must have the right to live and work in Australia.

• Leading the day-to-day accommodation operations, ensuring each SIL home under management is operated inline with the best outcome for participants and within agreed goals
• Providing leadership, supervision, mentoring, and performance management to support staff
• Developing and maintaining personalised support programs that promote independence and community participation
• Ensuring transport arrangements to Day Services, appointments, and community activities
• Being responsible for rostering, staffing arrangements, and operational support
• Managing financial and physical resources, including budgets for the home and Participants
• Maintaining compliance with all relevant legislation, standards and policies
• Utilising CRMs to capture data, and use data to suggest and implement changes and improvements
• Promoting a culture of continuous improvement and high-quality service delivery
• Ensuring all locations under management are well maintained, compliant and safe at all times

• Leadership
• Supervision
• Mentoring
• Performance Management
• Rostering
• Budgeting
• Operational Management
• NDIS knowledge
• Active Support principles
• Person-centred practices
• Stakeholder management
• CRM usage

• Previous experience in a senior role within disability support or the community sector
• Demonstrated experience managing and supervising staff
• Experience in rostering, budgeting, and operational management
• Sound knowledge of the NDIS, Active Support principles and person-centred practices
• Experience working with families, guardians, and external stakeholders
• Experience in using CRMs and budgeting systems