What we are looking for

We currently have an exciting opportunity for a Service Desk & Dispatch Lead to join our team, working across various airlines such as Korean Airlines, Malaysia Airlines & Singapore Airlines.

This opportunity is Part Time with an average of 28 hours per week (20 Hours minimum)

This role is central to ensuring the smooth and efficient running of airline services, providing leadership and support to frontline staff, and delivering an exceptional customer experience. The successful candidate will demonstrate strong problem-solving skills, the ability to remain calm under pressure, and the flexibility to adapt to a fast-paced operational environment.

Key Responsibilities

• Leading and supporting Check-in Agents, providing clear direction and guidance throughout the shift.
• Supervising and assisting staff during passenger check-in.
• Conducting pre-flight staff briefings.
• Problem solving and providing solutions throughout the flight process.
• Managing acceptance of passenger payments as required.
• Performing check-in duties when needed.
• Coordinating aircraft dispatch and turnaround activities.
• Completing administrative and editing tasks related to flight operations.

About You

To be successful in this role, you will need to demonstrate:

• Strong communication and leadership skills.
• Ability to work under pressure and solve problems quickly.
• A customer-focused approach with a commitment to safety and compliance.
• Flexibility to adapt to different tasks and operational requirements.

What’s in It for you

• Flexible working options
• A growing global company with ongoing career opportunities
• Airport location close to public transport
• Discounted car parking available

• Leading and supporting Check-in Agents, providing clear direction and guidance throughout the shift.
• Supervising and assisting staff during passenger check-in.
• Conducting pre-flight staff briefings.
• Problem solving and providing solutions throughout the flight process.
• Managing acceptance of passenger payments as required.
• Performing check-in duties when needed.
• Coordinating aircraft dispatch and turnaround activities.
• Completing administrative and editing tasks related to flight operations.

• Strong communication and leadership skills.
• Ability to work under pressure and solve problems quickly.
• A customer-focused approach with a commitment to safety and compliance.
• Flexibility to adapt to different tasks and operational requirements.

• Strong communication and leadership skills.
• Ability to work under pressure and solve problems quickly.
• A customer-focused approach with a commitment to safety and compliance.
• Flexibility to adapt to different tasks and operational requirements.