Background information about the job or company

Step into a standout Senior Consultant, Investigation role and lead high-stakes fraud investigations, solve complex cases, and drive real impact while shaping team capability.

Join a collaborative, high-performing team passionate about winning together

Lead complex, large-scale fraud investigations while guiding teams and ensuring high-quality outcomes

Make a genuine difference for our customers and communities through the work you do

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a Senior Consultant, Investigation, you will join our Fraud Prevention & Detection team that’s doubling down on protecting the community and our customers.

Responsibilities or duties

Each day, you’ll go above and beyond to:

• Complex Case Management: Manage and resolve an allocated portfolio of complex, syndicated, or high-value fraud cases requiring sophisticated analysis and external liaisons.
• Supervision & Coaching: Oversee the day-to-day work quality of G3 Consultants, providing technical guidance, conducting case reviews, and actively coaching them to improve their skills.
• Cross-Unit Collaboration: Work proactively with internal investigation areas (e.g., AML/CTF, Internal Fraud, Security) to handle interconnected and large-scale fraud files.
• Brief Preparation: Compile rigorous, legally sound evidentiary briefs for referral to external law enforcement agencies and represent the bank as a witness if required.

Qualifications or requirements

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Extensive dedicated experience conducting complex fraud, white-collar, or financial crime investigations. Experience in a senior or lead investigator role within banking or a law enforcement agency is required.
• Advanced investigative interviewing techniques
• Expert case-file preparation for law enforcement
• Deep understanding of criminal law and evidentiary standards
• Exceptional coaching and leadership-by-influence skills.
• Strong report writing
• Digital literacy (navigating banking platforms and core registries)
• Stakeholder management across matrixed environments

Any other provided details

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

• Manage and resolve an allocated portfolio of complex, syndicated, or high-value fraud cases requiring sophisticated analysis and external liaisons.
• Oversee the day-to-day work quality of G3 Consultants, providing technical guidance, conducting case reviews, and actively coaching them to improve their skills.
• Work proactively with internal investigation areas (e.g., AML/CTF, Internal Fraud, Security) to handle interconnected and large-scale fraud files.
• Compile rigorous, legally sound evidentiary briefs for referral to external law enforcement agencies and represent the bank as a witness if required.

• Advanced investigative interviewing techniques
• Expert case-file preparation for law enforcement
• Deep understanding of criminal law and evidentiary standards
• Exceptional coaching and leadership-by-influence skills.
• Strong report writing
• Digital literacy (navigating banking platforms and core registries)
• Stakeholder management across matrixed environments

• Extensive dedicated experience conducting complex fraud, white-collar, or financial crime investigations.
• Experience in a senior or lead investigator role within banking or a law enforcement agency is required.