About the Department of Education:

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.

About the Role:

The School Community Liaison Officer (SCLO) provides quality advice and assistance to parents, carers, and community members across the region. Acting as the first point of contact, the SCLO supports the resolution of concerns and complaints by fostering open communication and building relationships between the school community and departmental personnel. This role requires strong interpersonal skills, empathy, and the ability to navigate departmental policies and guidelines effectively.

Responsibilities Include:

• Listen and understand using empathy and compassion, to initial telephone contact with parents, carers and other community members' regarding concerns or complaints and refer them back to the school to negotiate a suitable outcome.
• Provide advice to parents, carers and other community members on a broad range of departmental policies and guidelines and assist them with their understanding of such policy and guidelines.
• Liaise between the parents, carers and other community members and the school, to achieve a suitable outcome and resolution of relevant issues.
• Foster open effective communication and develop relationships to enhance the likelihood of resolution of concerns between parents, carers, other community members and school personnel.
• Monitor progress and maintain accurate records of paperwork associated with parents, carers and other community members' contact with schools ensuring appropriate finalisation of record keeping process.
• Review progress, report on various projects, trends and action items and undertake investigation, research and analysis of sensitive and confidential matters.
• Maintain a high level of accuracy in correspondence and administrative documents, assisting with the development of efficient and effective record keeping processes and reviews across the Education Services team.
• Encourage an environment across the Education Services team in which high quality services are delivered by continually seeking improvements in administrative systems and processes.
• Assist the Principal Advisor, Regional Services with responsibilities.

• Listen and understand using empathy and compassion, to initial telephone contact with parents, carers and other community members' regarding concerns or complaints and refer them back to the school to negotiate a suitable outcome.
• Provide advice to parents, carers and other community members on a broad range of departmental policies and guidelines and assist them with their understanding of such policy and guidelines.
• Liaise between the parents, carers and other community members and the school, to achieve a suitable outcome and resolution of relevant issues.
• Foster open effective communication and develop relationships to enhance the likelihood of resolution of concerns between parents, carers, other community members and school personnel.
• Monitor progress and maintain accurate records of paperwork associated with parents, carers and other community members' contact with schools ensuring appropriate finalisation of record keeping process.
• Review progress, report on various projects, trends and action items and undertake investigation, research and analysis of sensitive and confidential matters.
• Maintain a high level of accuracy in correspondence and administrative documents, assisting with the development of efficient and effective record keeping processes and reviews across the Education Services team.
• Encourage an environment across the Education Services team in which high quality services are delivered by continually seeking improvements in administrative systems and processes.
• Assist the Principal Advisor, Regional Services with responsibilities.

• Strong interpersonal skills
• Empathy
• Ability to navigate departmental policies and guidelines effectively
• Communication skills
• Record keeping
• Investigation, research and analysis
• Accuracy in correspondence and administrative documents

• Understanding of departmental policies and guidelines
• Experience in resolving concerns and complaints
• Experience in fostering open communication and building relationships