Background information about the job or company

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital experiences that help people feel more connected.

We’re growing our capability in enthusiastic, customer‑focused Retail Service Consultants across Part-Time opportunities for our Tweed Heads. If you love helping people, enjoy learning about tech, and thrive in a supportive team environment, we’d love to hear from you.

At Optus, you’ll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other.

Responsibilities or duties

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Learn and build strong product knowledge across our mobile, broadband and tech solutions, sharing information in simple, helpful ways.
• Understand customer needs by listening with empathy and providing personalised solutions that make their day.
• Support customers through all types of enquiries, anything from general questions to complex challenges, through using calm communication and effective de‑escalation.
• Work closely with your team to create a warm, welcoming, customer‑first environment where memorable moments happen.
• Stay adaptable and proactive, supporting the store during high activity periods and helping ensure smooth day‑to‑day operations.

Qualifications or requirements

• Service Superpower: You understand customer needs, offer genuine support and let exceptional service lead to exceptional outcomes.
• Tech Explorer: You enjoy helping customers make sense of technology by breaking things down simply and guiding them to the right solution.
• Problem‑Solving Pro: You listen with empathy and integrity, turning challenges into opportunities to help with calm, practical solutions.
• Composure Under Pressure: You stay steady during tricky situations, easing tension and working toward the best outcome.
• Team Spirit: You collaborate naturally, build meaningful connections and help shape a space where everyone succeeds together.

Any other provided details

What’s in it for you?

• Competitive remuneration and access to exclusive discounts. Make life easier (and more affordable) at least 25% off Optus products and unique shopping discounts with our retail partners.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in person, by phone, SMS, or video.
• We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregiver), for eligible employees.

Curious, but not sure if you meet every requirement? That’s completely okay as we encourage you to apply. We value potential, passion and a willingness to grow. This could be the perfect opportunity to start or elevate your retail career with Optus.

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Learn and build strong product knowledge across our mobile, broadband and tech solutions, sharing information in simple, helpful ways.
• Understand customer needs by listening with empathy and providing personalised solutions that make their day.
• Support customers through all types of enquiries, anything from general questions to complex challenges, through using calm communication and effective de‑escalation.
• Work closely with your team to create a warm, welcoming, customer‑first environment where memorable moments happen.
• Stay adaptable and proactive, supporting the store during high activity periods and helping ensure smooth day‑to‑day operations.

• Service Superpower: You understand customer needs, offer genuine support and let exceptional service lead to exceptional outcomes.
• Tech Explorer: You enjoy helping customers make sense of technology by breaking things down simply and guiding them to the right solution.
• Problem‑Solving Pro: You listen with empathy and integrity, turning challenges into opportunities to help with calm, practical solutions.
• Composure Under Pressure: You stay steady during tricky situations, easing tension and working toward the best outcome.
• Team Spirit: You collaborate naturally, build meaningful connections and help shape a space where everyone succeeds together.

• Service Superpower: You understand customer needs, offer genuine support and let exceptional service lead to exceptional outcomes.
• Tech Explorer: You enjoy helping customers make sense of technology by breaking things down simply and guiding them to the right solution.
• Problem‑Solving Pro: You listen with empathy and integrity, turning challenges into opportunities to help with calm, practical solutions.
• Composure Under Pressure: You stay steady during tricky situations, easing tension and working toward the best outcome.
• Team Spirit: You collaborate naturally, build meaningful connections and help shape a space where everyone succeeds together.