Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

Relationship Associate - Commercial, supports Relationship Managers in delivering seamless banking experiences by providing customer solutions and insights through financial analysis and dedicated support for designated customer groups. The Relationship Associate will develop credit and relationship management skills, and within 12 months may be entrusted with a small Credit Approval Delegation and manage three or more accounts at the discretion of senior management. This position is ideal for individuals with emerging talent and the potential to progress into full Relationship Management responsibilities.

Role Location: Hamilton

Role Type: Permanent

Hours: Standard, Mon to Friday 37.5 hrs

Ka aha tō rā e kite ai? - What will your day look like

You will be responsible for:

• Listening to and valuing customers to understand their business requirements and service needs.
• Gaining insights into customer portfolios, including their numbers, goals, challenges, and value propositions.
• Enhancing the bank’s profile by demonstrating knowledge of customer industries and associated markets.
• Potentially managing a small portfolio of clients at the discretion of senior management.
• Building effective relationships and collaborating across teams, including Relationship Managers, Senior Managers, and product partners, to deliver customer solutions and resolve concerns.
• Ensuring customer satisfaction by managing interactions in line with their needs and providing useful insights.
• Leveraging customer feedback to improve experiences and retain business.
• Demonstrating a proactive approach to self-development and maintaining positive work attitudes.

Ōu Pūkenga? - What will you bring?

To thrive and excel in this role, you should ideally possess the following:

• Proven experience in developing strong relationships in a customer delivery role.
• A sound understanding of structuring security arrangements.
• Strong analytical ability to assess and interpret the implications of financial trends.
• Experience within the Banking and/or Finance industry.
• Tertiary qualification in a financial discipline or prior financial/lending experience.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Tō aramahi ki ANZ - Your Career at ANZ

There's something special about being part of ANZ, you're part of a work whānau striving towards a common purpose: shaping a world where communities thrive. Our teams do this by helping people make the most of what they have, to transform ideas, hard work and ambition into reality.

Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you. That's why we're committed to helping you do this by providing you with the support, tools and resources you need to take the next big step in your career, towards even bigger things with us in the future.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

• Listening to and valuing customers to understand their business requirements and service needs.
• Gaining insights into customer portfolios, including their numbers, goals, challenges, and value propositions.
• Enhancing the bank’s profile by demonstrating knowledge of customer industries and associated markets.
• Potentially managing a small portfolio of clients at the discretion of senior management.
• Building effective relationships and collaborating across teams, including Relationship Managers, Senior Managers, and product partners, to deliver customer solutions and resolve concerns.
• Ensuring customer satisfaction by managing interactions in line with their needs and providing useful insights.
• Leveraging customer feedback to improve experiences and retain business.
• Demonstrating a proactive approach to self-development and maintaining positive work attitudes.

• Proven experience in developing strong relationships in a customer delivery role.
• A sound understanding of structuring security arrangements.
• Strong analytical ability to assess and interpret the implications of financial trends.
• Experience within the Banking and/or Finance industry.

• Tertiary qualification in a financial discipline or prior financial/lending experience.