Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

Make a real and lasting difference in people’s lives with Mission Australia’s Housing and Accommodation Support Initiative (HASI) service.

As a Recovery Case Worker, you will play a vital role in supporting people living with mental health challenges to build independence, strengthen their wellbeing, and connect meaningfully with their community. Working within a recovery-oriented framework, you will deliver person-centered, flexible support that empowers individuals to achieve their goals while collaborating with a dedicated, values-driven team committed to helping Australians in need thrive.

Your key responsibilities will be to:

• Deliver evidence-informed, person-centred case management aligned with recovery-oriented practice
• Develop and review individualised, strengths-based support plans with participants
• Provide outreach and practical day-to-day support, including assistance with daily living activities
• Support participants to build independence, transition to other services, and achieve long-term goals
• Conduct client assessments, intake processes, and maintain accurate case documentation
• Collaborate with internal teams, community organisations, and external stakeholders to enhance outcomes
• Contribute to program delivery, team initiatives, and continuous service improvement
• Complete administrative tasks, reporting, and data entry in line with quality and compliance standards

Requirements for success

• Relevant qualification (degree, Associate Diploma, or equivalent experience in community services or a related field)
• Demonstrated experience in mental health and/or community services
• Sound understanding of recovery-oriented practice, mental health systems, and psychosocial rehabilitation
• Strong person-centred approach with a genuine belief in people’s capacity for recovery and growth
• Excellent communication and interpersonal skills, with the ability to build rapport with participants and stakeholders
• Ability to develop and maintain effective internal and external relationships
• Strong administrative and organisational skills, including experience with case management systems and reporting
• High level of computer literacy (Microsoft Office and client management systems)
• Ability to manage complexity, work with ambiguity, and maintain professional boundaries
• Current driver’s licence and Working with Children Check (WWCC)

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

• Deliver evidence-informed, person-centred case management aligned with recovery-oriented practice
• Develop and review individualised, strengths-based support plans with participants
• Provide outreach and practical day-to-day support, including assistance with daily living activities
• Support participants to build independence, transition to other services, and achieve long-term goals
• Conduct client assessments, intake processes, and maintain accurate case documentation
• Collaborate with internal teams, community organisations, and external stakeholders to enhance outcomes
• Contribute to program delivery, team initiatives, and continuous service improvement
• Complete administrative tasks, reporting, and data entry in line with quality and compliance standards

• Strong person-centred approach with a genuine belief in people’s capacity for recovery and growth
• Excellent communication and interpersonal skills, with the ability to build rapport with participants and stakeholders
• Ability to develop and maintain effective internal and external relationships
• Strong administrative and organisational skills, including experience with case management systems and reporting
• High level of computer literacy (Microsoft Office and client management systems)
• Ability to manage complexity, work with ambiguity, and maintain professional boundaries

• Relevant qualification (degree, Associate Diploma, or equivalent experience in community services or a related field)
• Demonstrated experience in mental health and/or community services
• Sound understanding of recovery-oriented practice, mental health systems, and psychosocial rehabilitation
• Current driver’s licence and Working with Children Check (WWCC)