Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

Join our Community Living Supports program as a Recovery Case Worker and play a vital role in helping people living with mental health challenges build independence, confidence and connection.

CLS provides short to medium term, recovery focused support for adults living in the community, with a strong emphasis on developing everyday living skills, strengthening social and community links and supporting people to progress toward their personal goals.

In this hands-on and rewarding role, you will deliver flexible, person-centered and evidence-informed support that creates positive, lasting change.

Your key responsibilities will be to:

• Provide person centred, recovery focused case management that supports participants to build independence, wellbeing and community connection
• Develop, implement and regularly review individualised, strengths-based support plans in line with participant goals
• Deliver outreach and community-based support, including assistance with daily living skills and practical needs
• Conduct intake, assessment and transition planning to support entry into and exit from the program
• Build strong, respectful relationships with participants, promoting choice, dignity and self determination
• Collaborate with internal teams and external services to coordinate holistic and effective supports
• Complete accurate case notes, reports and data entry in line with organisational, funding and compliance requirements

Requirements for success

• A related degree or diploma or minimum Cert IV in Mental Health or Peer Work
• Current valid WWCC and Drivers’ licence
• Demonstrated understanding of recovery focused, person centred practice and psychosocial support
• Experience providing case management and practical support to people with complex needs
• Strong interpersonal and communication skills with the ability to build trust and rapport
• Ability to work collaboratively with colleagues, partner organisations and community services
• Sound organisational skills, including timely documentation, reporting and use of client management systems
• A professional, values driven approach with the ability to manage complexity, ambiguity and boundaries

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

• Provide person centred, recovery focused case management that supports participants to build independence, wellbeing and community connection
• Develop, implement and regularly review individualised, strengths-based support plans in line with participant goals
• Deliver outreach and community-based support, including assistance with daily living skills and practical needs
• Conduct intake, assessment and transition planning to support entry into and exit from the program
• Build strong, respectful relationships with participants, promoting choice, dignity and self determination
• Collaborate with internal teams and external services to coordinate holistic and effective supports
• Complete accurate case notes, reports and data entry in line with organisational, funding and compliance requirements

• Strong interpersonal and communication skills with the ability to build trust and rapport
• Ability to work collaboratively with colleagues, partner organisations and community services
• Sound organisational skills, including timely documentation, reporting and use of client management systems
• A professional, values driven approach with the ability to manage complexity, ambiguity and boundaries

• A related degree or diploma or minimum Cert IV in Mental Health or Peer Work
• Current valid WWCC and Drivers’ licence
• Demonstrated understanding of recovery focused, person centred practice and psychosocial support
• Experience providing case management and practical support to people with complex needs