Description

This is a dual‑position role that supports both Reception and Food & Beverage operations. You’ll be the welcoming face of the retreat, assisting guests from check‑in to check‑out, while also providing high‑quality service in our restaurant and lounge areas.

Key Responsibilities

Reception

• Greet guests warmly and provide exceptional customer service
• Manage check‑ins, check‑outs, and reservation enquiries
• Handle phone calls, emails, and guest requests professionally
• Process payments and maintain accurate records
• Provide local information and assist with guest itineraries

Food & Beverage

• Serve guests in the restaurant, bar, and lounge areas
• Take orders, deliver meals, and maintain a clean dining environment
• Assist with bar service (training provided if required)
• Set up and pack down dining areas
• Follow food safety and hygiene standards

What We’re Looking For

• Strong communication and customer service skills
• A positive attitude and willingness to help wherever needed
• Ability to multitask in a fast‑paced environment
• Reliability, professionalism, and a team‑focused mindset
• Previous hospitality or reception experience is an advantage, but not essential
• Availability for a mix of weekdays, weekends, and holiday periods

What We Offer

• A supportive, close‑knit team environment
• A unique workplace surrounded by pristine wilderness
• Opportunities to learn across multiple hospitality areas
• Staff discounts and on‑site perks
• A role where your contribution genuinely matters

• Greet guests warmly and provide exceptional customer service
• Manage check‑ins, check‑outs, and reservation enquiries
• Handle phone calls, emails, and guest requests professionally
• Process payments and maintain accurate records
• Provide local information and assist with guest itineraries
• Serve guests in the restaurant, bar, and lounge areas
• Take orders, deliver meals, and maintain a clean dining environment
• Assist with bar service (training provided if required)
• Set up and pack down dining areas
• Follow food safety and hygiene standards

• Strong communication and customer service skills
• A positive attitude and willingness to help wherever needed
• Ability to multitask in a fast‑paced environment
• Reliability, professionalism, and a team‑focused mindset

• Previous hospitality or reception experience is an advantage, but not essential