About us

At Anglicare Southern Queensland, we believe everyone has a story. With a 150 year heritage, we exist for individuals of all life stages who may be experiencing challenges or entering a new phase of life. Our skilled staff deliver a breadth of care based services across a vast geographic footprint and in many types of locations.

Our Homelessness Services Women and Families team supports women and families who are experiencing or at risk of homelessness. We provide safe accommodation, tenancy support and pathways to stable housing. We are seeking applicants who meet the minimum qualification requirements and have relevant experience in property and tenancy management or social services to join our team.

About the Role

The Officer, Property and Tenancy plays a vital role in supporting women and families to access and maintain safe, stable and sustainable housing. You will provide effective property and tenancy management across onsite and community based properties, working in line with Anglicare values and service standards.

This position ensures that properties are well maintained, tenancy processes are followed, and service users receive clear information to support their tenancy goals. You will collaborate closely with team members, property owners, contractors and other stakeholders to deliver responsive and high quality services.

This is a Permanent, Full-Time position based within our Toowong Homelessness Services Women and Families site, with travel to external properties as required.

Key Responsibilities

• Complete entry, routine and exit inspections in line with Residential Tenancies Authority provisions
• Assist to educate women and families on sustaining tenancies and maintaining health and safety standards
• Coordinate responsive maintenance, maintain asset registers and follow up repair needs
• Liaise with property owners, real estate managers, contractors and other relevant parties
• Assist to source appropriate new properties when required
• Promote and gather resident feedback surveys for reporting
• Provide clear information to support tenancy sustainability for service users
• Prepare and sign tenancy agreements ensuring that rights and responsibilities are explained
• Monitor rent payments and address arrears to minimise financial loss
• Prepare documents for Queensland Civil and Administrative Tribunal and attend hearings as required
• Ensure tenancy systems and processes meet operational requirements
• Maintain accurate tenancy files, property records and financial documentation
• Prepare reports and maintain statistical information
• Organise property maintenance within budget and report on capital and maintenance needs
• Work within frameworks that value difference, self determination, social justice and family strengths
• Implement ongoing safety and risk assessments and develop strategies to minimise risk
• Participate in networks to stay informed on contemporary practice
• Provide ideas for improving systems and assist with implementing change

About You

You are solutions focused, well organised and confident in managing both property tasks and supportive tenancy engagement. You communicate clearly with people from diverse backgrounds and you work calmly and respectfully in challenging situations.

You enjoy building relationships, working as part of a team and supporting women and families to access safe and stable housing. You take pride in accurate administration and you are comfortable coordinating repairs, liaising with contractors and navigating tenancy legislation.

Credentials and Qualifications

• Current National Police Check
• Current Blue Card
• Current Queensland Driver Licence
• Diploma in Tenancy Coordination, Social Housing, Property Management or a similar field and or equivalent experience (desired)
• Diploma in Social Work, Human Services or a related field and or equivalent experience in public or community housing (desired)
• Knowledge of the Residential Tenancies Authority
• Competency with Microsoft Office and the ability to learn new systems

Why you will love working with Anglicare Southern Queensland

• Voted Reader's Digest Most Trusted Brand in Aged Care seven consecutive years in a row.
• Know your role is making a real difference supporting Queenslanders in need.
• Value-driven organisation rooted in Love, Care, Hope & Humility.
• Flexible Working Environment and work from home possibilities.
• Not for Profit Salary Packaging (Reduce your taxable income by up to $18,550).
• Novated Lease - pay for your car and running costs with pre-tax dollars!
• Corporate Health Insurance Discounts with Bupa and Medibank.
• Benefits App - Discounts and cash back at retailers (Woollies, Big W, Myer & more!).
• Referral App - $1 for each time you share a job and up to $300 for a successful referral.
• Wellbeing App - Mental, Physical and Financial wellbeing support.
• A culture of recognition with our Annual People Awards.
• 24/7 Employee Assistance Program & Pastoral Care Support.

• Complete entry, routine and exit inspections in line with Residential Tenancies Authority provisions
• Assist to educate women and families on sustaining tenancies and maintaining health and safety standards
• Coordinate responsive maintenance, maintain asset registers and follow up repair needs
• Liaise with property owners, real estate managers, contractors and other relevant parties
• Assist to source appropriate new properties when required
• Promote and gather resident feedback surveys for reporting
• Provide clear information to support tenancy sustainability for service users
• Prepare and sign tenancy agreements ensuring that rights and responsibilities are explained
• Monitor rent payments and address arrears to minimise financial loss
• Prepare documents for Queensland Civil and Administrative Tribunal and attend hearings as required
• Ensure tenancy systems and processes meet operational requirements
• Maintain accurate tenancy files, property records and financial documentation
• Prepare reports and maintain statistical information
• Organise property maintenance within budget and report on capital and maintenance needs
• Work within frameworks that value difference, self determination, social justice and family strengths
• Implement ongoing safety and risk assessments and develop strategies to minimise risk
• Participate in networks to stay informed on contemporary practice
• Provide ideas for improving systems and assist with implementing change

• Property Tenancy
• Tribunals
• Property Maintenance

• Current National Police Check
• Current Blue Card
• Current Queensland Driver Licence
• Diploma in Tenancy Coordination, Social Housing, Property Management or a similar field and or equivalent experience (desired)
• Diploma in Social Work, Human Services or a related field and or equivalent experience in public or community housing (desired)
• Knowledge of the Residential Tenancies Authority
• Competency with Microsoft Office and the ability to learn new systems