About the job

Parts Interpreter | Macgregor Volkswagen

If you are looking to work for a great company with a great team & you have Dealership experience, look no further!

• Join a company with dealerships across QLD, NSW, VIC & New Zealand
• $2,000 Sign on Bonus
• Enjoy access to staff benefits including paid Parental Leave
• Guaranteed weekly base earnings plus healthy commissions
• $65,000 - $80,000 PA plus Bonuses

Brisbane’s newest and largest Volkswagen dealership, at Macgregor Volkswagen is seeking an experienced Parts Interpreter to support our large faced past service team.

As a Parts Interpreter you play key & pivotal role a pivotal role within the dealership helping our guests to get their vehicles serviced and resolving any issues they may be having with their vehicles, so this is a role for people who are passionate about great customer service.

Macgregor Volkswagen is a brand-new purpose-built state-of-the-art Volkswagen dealership built for performance—just like the vehicles we sell. Opened in May 2025, our dealership is already setting new benchmarks for customer service, innovation, and team culture.

About Macgregor Volkswagen

Backed by an ASX-listed organisation Autosports Group has over 3,000 employees 84 Dealerships in Australia and New Zealand, this is more than just a job — it is a chance to build a long-term career in one of the fastest-growing sectors in the automotive industry:

What we offer:

• Competitive remuneration package
• Paid Parental Leave
• Discounted Health Insurance
• Women’s Networking Group
• Access to an Employee Assistance Program (EAP)
• Family and Friends Referral Program
• Team Activities and BBQ’s
• Diversity and Inclusion Council
• Opportunities for training and career development
• Support from a dedicated and professional team and manager
• Ongoing Brand training and upskilling
• The chance to work in a high performing, busy environment
• Access to ongoing professional development and career progression within a national leading organisation

What we are looking for:

• Parts Identification & Interpretation: Accurately identify automotive parts using catalogues, online databases, and technical manuals. Ensure correct part numbers and descriptions are used for vehicle repairs and maintenance.
• Customer Service: Interact with retail and trade customers, technicians, and service advisors to determine parts requirements. Provide expert advice and recommendations for repairs, replacements, and upgrades.
• Ordering & Sourcing Parts: Coordinate the ordering and delivery of automotive parts from suppliers, ensuring accuracy and timely delivery of orders.
• Technical Support: Offer technical assistance to customers and colleagues, answering questions about part compatibility, installation, and performance.
• Documentation & Record Keeping: Keep accurate records of orders, transactions, returns, and warranties. Ensure all paperwork complies with company and legal standards.
• Team Collaboration: Work closely with other team members to ensure smooth operations and efficient service delivery.

To be considered for this position you will need the following:

• Previous experience as a Parts Interpreter, with Automotive background, Dealership experience is preferred but not required for the right applicant
• Excellent customer service skills including in person, in writing and over the telephone
• An infectious ambitious & professional attitude
• Attention to Accuracy and a high attention to detail is a must
• Must have Australian work Rights
• Current manual driver's licence
• Do you have a current Australian driver's licence?

• Accurately identify automotive parts using catalogues, online databases, and technical manuals. Ensure correct part numbers and descriptions are used for vehicle repairs and maintenance.
• Interact with retail and trade customers, technicians, and service advisors to determine parts requirements. Provide expert advice and recommendations for repairs, replacements, and upgrades.
• Coordinate the ordering and delivery of automotive parts from suppliers, ensuring accuracy and timely delivery of orders.
• Offer technical assistance to customers and colleagues, answering questions about part compatibility, installation, and performance.
• Keep accurate records of orders, transactions, returns, and warranties. Ensure all paperwork complies with company and legal standards.
• Work closely with other team members to ensure smooth operations and efficient service delivery.

• Parts Identification & Interpretation
• Customer Service
• Ordering & Sourcing Parts
• Technical Support
• Documentation & Record Keeping
• Team Collaboration
• Excellent customer service skills (in person, in writing, and over the telephone)
• Ambitious & professional attitude
• High attention to detail

• Previous experience as a Parts Interpreter
• Automotive background
• Dealership experience (preferred but not required for the right applicant)
• Australian work rights
• Current manual driver's licence