Background information about the job or company (e.g., role context, company overview)

The Skills for Education and Employment (SEE) Program delivers training to Australian’s aged over 15 years seeking to build their language, literacy, numeracy, and digital literacy skills to improve their access and pathways for further study and work.

We are currently looking for a passionate Participant Support Officer to join our team on a part time basis (0.6 FTE) working three days a week at our Berri site. The successful candidate will actively engage participants, provide mentoring/coaching support, maintain strong relationships to enable retention and strengthen pathways to further education and/or employment.

Responsibilities or duties

• Providing a range of effective support services to participants within the guidelines of the Skills for Education and Employment (SEE) program.
• Engaging and providing a consistent point of contact for participants
• Providing individualised vocational and job search support to participants
• Developing and maintaining positive networks and effective referral relationships with workforce Australia providers, local employers and the community, and sourcing work experience placement and employment opportunities.
• Supporting participants in their transition to work experience placement, further education, and employment according to their chosen pathways.

Qualifications or requirements (e.g., education, skills)

As someone who enjoys working autonomously within a broader team environment, you are enthusiastic, empathetic, and dedicated to making a difference in people's lives. You will be outcome focused, successfully building and sustaining relationships to provide effective individualised support. The successful candidate will demonstrate:

• Previous experience working effectively with people with disabilities and from diverse cultural and educational backgrounds.
• Previous experience of building trusting relationships and leading individuals towards identifying and achieving goals.
• Time management, organisational skills, and the ability to plan and prioritise in to achieve outcomes.
• Strong communication skills, including negotiation, mediation and problem-solving.
• Interpersonal conflict resolution and negotiation skills along with the ability to identify innovative and lateral solutions to problems.

Experience needed

For this role, you will need to:

• Be willing to complete a Working with Children Check and National Police Check
• Demonstrate or be willing to undertake Mental Health First Aid and Disability Awareness training.
• Have possession of a current valid Driver’s License, willingness to drive, and your own registered vehicle with a 4–5-star ANCAP safety rating.
• Be eligible to work in Australia.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Additional benefits

• Additional day off to celebrate your Birthday*
• Access an additional one week of paid leave each year, through SYC loyalty leave*
• Discounted Corporate Private Health Cover
• Employee Assistance Program (EAP)
• Discounted gym membership.

*Qualifying periods and terms apply.

About us

SYC exists so everyone can succeed.

A not-for-profit organisation, we invest back into the Australian community, helping tens of thousands of people every year with housing, education and employment.

Founded in 1958 to support young people experiencing disadvantage, we have extended this expertise to people of all ages for more than three decades.

To learn more about us, visit our website: https://www.syc.net.au

SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply. If you require assistance completing your application, please contact our recruitment team who will be happy to support you via careers@syc.net.au.

• Providing a range of effective support services to participants within the guidelines of the Skills for Education and Employment (SEE) program.
• Engaging and providing a consistent point of contact for participants
• Providing individualised vocational and job search support to participants
• Developing and maintaining positive networks and effective referral relationships with workforce Australia providers, local employers and the community, and sourcing work experience placement and employment opportunities.
• Supporting participants in their transition to work experience placement, further education, and employment according to their chosen pathways.

• Previous experience working effectively with people with disabilities and from diverse cultural and educational backgrounds.
• Previous experience of building trusting relationships and leading individuals towards identifying and achieving goals.
• Time management, organisational skills, and the ability to plan and prioritise in to achieve outcomes.
• Strong communication skills, including negotiation, mediation and problem-solving.
• Interpersonal conflict resolution and negotiation skills along with the ability to identify innovative and lateral solutions to problems.

• Be willing to complete a Working with Children Check and National Police Check
• Demonstrate or be willing to undertake Mental Health First Aid and Disability Awareness training.
• Have possession of a current valid Driver’s License, willingness to drive, and your own registered vehicle with a 4–5-star ANCAP safety rating.
• Be eligible to work in Australia.