The Company

Join a well-established Australian business that supplies specialist medical equipment and products used in hospital sterilisation and surgical instrument reprocessing.

The organisation has been operating for over 25 years. They work closely with hospitals and healthcare providers across Australia, supplying consumable products that are critical to infection control and patient safety.

With growth plans underway and new sales strategies being implemented, the business is entering its next phase. This role sits at the centre of operations, supporting the leadership team, coordinating orders and inventory, and helping ensure everything runs smoothly across the office and warehouse.

You will work closely with the Managing Director, Warehouse Manager, and the national sales team, becoming a key operational hub for the business.

The Role

This is a hands-on operations role supporting multiple parts of the business.

Your tasks and responsibilities include:

• Processing customer orders, entering purchase orders into the system, and coordinating warehouse pick and pack activities
• Managing inventory administration, supplier orders, and preparing product sample packs for the sales team
• Preparing reports using Excel including sales reporting, pivot tables, and commission reporting support
• Supporting the sales and leadership team with quotes, some travel bookings, meetings, and occasional event coordination
• Managing office administration including phones, customer enquiries, office supplies, and general operational support

The role requires someone comfortable juggling competing priorities while working closely with both the office and warehouse teams. You’ll be well supported to gain knowledge with training from the numerous long-term staff.

There are multiple projects planned that you can be involved with including assisting with the new inventory system.

About You

This role suits someone who enjoys being the person who keeps everything organised and moving.

To be successful in this role you will need:

• Experience in operations coordination, administration, customer service, or order processing roles
• Strong organisational skills with the ability to prioritise tasks across multiple stakeholders
• Good Excel capability including pivot tables for reporting (pivot tables can be taught as long as your excel skills are intermediate)
• A proactive communication style with the confidence to speak up and clarify priorities when needed
• A practical, team-oriented approach suited to a small business where everyone contributes

Industry experience is not required. Product knowledge can be learned, but attention to detail and a positive attitude are essential.

Benefits

• Salary up to $106k inc. super
• Join a stable healthcare sector supplying essential hospital products
• Small, collaborative team environment where your input is valued
• Varied role with exposure to operations, sales support, and logistics
• Agile business where decisions are made quickly and ideas are welcomed
• Full time Monday to Friday role with consistent office hours
• Regular team gatherings including annual lunches and sales meetings
• Opportunity to grow with a business entering its next stage of expansion

• Processing customer orders, entering purchase orders into the system, and coordinating warehouse pick and pack activities
• Managing inventory administration, supplier orders, and preparing product sample packs for the sales team
• Preparing reports using Excel including sales reporting, pivot tables, and commission reporting support
• Supporting the sales and leadership team with quotes, some travel bookings, meetings, and occasional event coordination
• Managing office administration including phones, customer enquiries, office supplies, and general operational support

• Experience in operations coordination, administration, customer service, or order processing roles
• Strong organisational skills with the ability to prioritise tasks across multiple stakeholders
• Good Excel capability including pivot tables for reporting (pivot tables can be taught as long as your excel skills are intermediate)
• A proactive communication style with the confidence to speak up and clarify priorities when needed
• A practical, team-oriented approach suited to a small business where everyone contributes

• Experience in operations coordination, administration, customer service, or order processing roles
• Strong organisational skills with the ability to prioritise tasks across multiple stakeholders
• Good Excel capability including pivot tables for reporting (pivot tables can be taught as long as your excel skills are intermediate)
• A proactive communication style with the confidence to speak up and clarify priorities when needed
• A practical, team-oriented approach suited to a small business where everyone contributes