About the Company

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact, and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job

This part‑time (0.7 FTE) role plays a key part in ensuring SA Water customers receive accurate and timely bills by supporting the meter‑reading, billing and account integrity functions. You’ll investigate water use anomalies, resolve billing issues process special billing arrangements and complete essential financial reconciliations. Working within established regulations and policies, you’ll use sound judgement, strong attention to detail and effective prioritisation to keep billing processes running smoothly. You’ll also contribute to continuous improvement by identifying opportunities to streamline workflows and enhance the customer experience.

About Customer, Community and Engagement

The Customer, Community and Engagement group drives customer outcomes by delivering exceptional experiences and tailored solutions that grow business, revenue, and the state economy, while actively engaging with communities, and collecting valuable feedback.

In addition, your responsibilities will include:

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day.

You will:

• Support accurate billing -Action emails, CSIS work queues and Maximo queues within required timeframes to ensure timely billing.
• Investigate meter issues — Review high/low/duplicate reads, unrecorded meter changes and metering diagnostics to ensure water use is billed correctly.
• Reduce estimated reads — Support CRM projects and mail merges to improve data quality and reduce customer bill shock.
• Support timely and accurate billing for customers with special arrangements, such as our metered hydrant customers
• Meet financial and audit requirements — Complete reconciliations, maintain suspense account records and process daily cash uploads accurately
• Drive continuous improvement — Identify opportunities to improve processes, support change initiatives and contribute to a high‑performing team culture.

Your success in this role will come from:

• Customer‑focused mindset with a commitment to delivering accurate, timely outcomes.
• Contributing positively to team cohesion
• Ability to interpret regulations and apply policies with sound judgement.
• Clear decision-making skills and the ability to think objectively.
• Strong communication skills, written and verbal.
• Ability to prioritise and manage deadlines in a busy operational environment.
• Knowledge of billing practices (desirable)

• Support accurate billing -Action emails, CSIS work queues and Maximo queues within required timeframes to ensure timely billing.
• Investigate meter issues — Review high/low/duplicate reads, unrecorded meter changes and metering diagnostics to ensure water use is billed correctly.
• Reduce estimated reads — Support CRM projects and mail merges to improve data quality and reduce customer bill shock.
• Support timely and accurate billing for customers with special arrangements, such as our metered hydrant customers
• Meet financial and audit requirements — Complete reconciliations, maintain suspense account records and process daily cash uploads accurately
• Drive continuous improvement — Identify opportunities to improve processes, support change initiatives and contribute to a high‑performing team culture.

• Customer‑focused mindset with a commitment to delivering accurate, timely outcomes.
• Contributing positively to team cohesion
• Ability to interpret regulations and apply policies with sound judgement.
• Clear decision-making skills and the ability to think objectively.
• Strong communication skills, written and verbal.
• Ability to prioritise and manage deadlines in a busy operational environment.
• Knowledge of billing practices (desirable)

• Knowledge of billing practices (desirable)