Background information about the job or company (e.g., role context, company overview)

Do you want to work in the Australian aviation industry?

Join Australia's leading inflight catering and retail partner.

Award winning. Global brand. Market leader.

At dnata catering & retail, the sky's truly the limit!

AVIATION SUPPORT BUSINESS OF THE YEAR 2025

AUSTRALASIA'S AIRLINE CATERER OF THE YEAR 2025

Want to know more about dnata? Watch a short video here:

https://www.youtube.com/watch?v=Xqf4mvwm3E0

We have an exciting opportunity for a motivated and experienced Manager, Process Improvement – Fleet & Facilities to join our Broadbeach operations support team.

More about this role

This role is responsible for supporting and uplifting Fleet and Facilities operations by driving consistent process improvements, standardising workflows, and embedding operational governance. Reporting to the General Manager, Fleet & Facilities, you will act as a trusted partner to operational managers, ensuring efficiency, compliance, and reliability across the business.

Key Responsibilities

• Drive process improvements and standardise workflows, tools, and procedures across Fleet & Facilities operations.
• Establish operational governance, reporting routines, and performance dashboards to track KPIs and compliance.
• Act as a trusted partner to Fleet & Facilities Managers, translating strategy, audits, and executive direction into BAU practices.
• Lead continuous improvement initiatives targeting safety, compliance, reliability, and cost efficiency.
• Partner with WHS, Finance, IT, Procurement, and Operations to support audit readiness and risk management.
• Develop guidance materials, playbooks, and training content to embed consistent practices across sites.

About you

• Proven experience in operational process improvement in complex, asset-heavy, or multi-site environments (fleet, facilities, logistics, infrastructure).
• Strong understanding of business-as-usual operational governance.
• Ability to influence peers and lead improvement initiatives without direct line management authority.
• Highly developed analytical, documentation, and communication skills.
• Experience applying continuous improvement methodologies (Lean, Operational Excellence) in practical, business-led ways.

What's in it for you?

• Competitive salary.
• 5 weeks Annual Leave.
• Access to our tailored Employee Novated Car Lease program.
• Opportunities for Career development and progression.
• Be part of a close knit and dedicated team that are committed to excellence.
• Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes.

Your prospective employer:

Part of the Emirates Group, we are Australia’s largest inflight catering and retail partner. Chosen by many of the world’s top airlines for our award-winning meals and outstanding service, we operate 16 catering facilities across 12 cities, employ over 4,000 people, produce over 47 million meals, and service over 252 thousand flights each year.

• Drive process improvements and standardise workflows, tools, and procedures across Fleet & Facilities operations.
• Establish operational governance, reporting routines, and performance dashboards to track KPIs and compliance.
• Act as a trusted partner to Fleet & Facilities Managers, translating strategy, audits, and executive direction into BAU practices.
• Lead continuous improvement initiatives targeting safety, compliance, reliability, and cost efficiency.
• Partner with WHS, Finance, IT, Procurement, and Operations to support audit readiness and risk management.
• Develop guidance materials, playbooks, and training content to embed consistent practices across sites.

• Process Improvement
• Lean Practice
• Operational Excellence
• Analytical skills
• Documentation skills
• Communication skills

• Proven experience in operational process improvement in complex, asset-heavy, or multi-site environments (fleet, facilities, logistics, infrastructure).
• Strong understanding of business-as-usual operational governance.
• Ability to influence peers and lead improvement initiatives without direct line management authority.
• Highly developed analytical, documentation, and communication skills.
• Experience applying continuous improvement methodologies (Lean, Operational Excellence) in practical, business-led ways.