Description

We have the rare opportunity for 2 Field Service Technicians to join our team. Whether you are new to the game with a passion for tinkering or experienced and this is your jam, we want to hear from you!

Who we are

Insignia is a leading national distributor of industrial labelling and coding equipment with over 50 years’ experience in the Australian packaging market. With multiple locations nationwide, insignia is widely recognised as experts in identification and traceability, and work with world-leading brands in thermal printing, barcoding, data capture, marking & coding.

We are seeking a 2x Field Service Technicians to carry out effective and timely repairs on customer hardware and software on site. You will also be responsible for providing support for preventative and breakdown maintenance and post-sale support for a broad range of thermal printing, marking and coding technologies. The role will also require occasional work outside of business hours and have the ability to undertake some travel within the state.

Key Responsibilities

• Assist in the installation and set-up of products or systems at customer locations, ensuring all technical requirements are met.
• Perform routine maintenance, inspections, and troubleshooting equipment.
• Provide basic technical support and assistance to clients, ensuring customer satisfaction.
• Proactively maintain and comply with travel and work schedules
• Deliver high stand of customer service and seek opportunities to strengthen partnership with client
• Documentation of all support activities

About you

• Well-developed troubleshooting and problem-solving skills.
• Excellent analytical and diagnostic skills.
• Excellent interpersonal, communication and presentation skills, coupled with a strong passion for delivering outstanding customer service.
• Proficiency in using hand tools, power tools and test/inspection equipment.
• Ability to adapt to different working environments or work effectively under pressure from client sites to remote areas, handling various types of machinery and systems.
• Current open motor vehicle license

What we offer

• Tools of trade vehicle
• Flexible working arrangements
• Birthday Leave! Never work your birthday again
• Employee recognition with Employee of the Month
• Opportunities for professional development and growth with hands on support.
• Access to free, on-site Physio.
• Company events including monthly morning tea’s and Lunches
• A health and wellbeing program so you feel supported to be at your best.

Applications:

Applicants must have unlimited working rights in Australia, as we currently do not support sponsorships.

Role Type

Permanent • Full-time • Entry Level

• Assist in the installation and set-up of products or systems at customer locations, ensuring all technical requirements are met.
• Perform routine maintenance, inspections, and troubleshooting equipment.
• Provide basic technical support and assistance to clients, ensuring customer satisfaction.
• Proactively maintain and comply with travel and work schedules
• Deliver high stand of customer service and seek opportunities to strengthen partnership with client
• Documentation of all support activities

• Well-developed troubleshooting and problem-solving skills.
• Excellent analytical and diagnostic skills.
• Excellent interpersonal, communication and presentation skills, coupled with a strong passion for delivering outstanding customer service.
• Proficiency in using hand tools, power tools and test/inspection equipment.
• Ability to adapt to different working environments or work effectively under pressure from client sites to remote areas, handling various types of machinery and systems.
• Current open motor vehicle license

• Current open motor vehicle license