About the job

Job Description

Job Description

Are you ready to be part of something innovative?

At DXC, we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. At DXC, we value collaboration, innovation, and diversity. By joining us, you’ll have the chance to contribute to projects that matter while growing your career in a dynamic and supportive environment.

If you’re ready to take the next step and make a real impact, we invite you to apply and help us build something amazing together!

The Workers Compensation Junior Case Manager is responsible for assisting in managing workers' compensation claims. This role involves supporting the claims process, coordinating with injured employees, medical providers, and other stakeholders to ensure effective case management and compliance with legal and organisational policies.

Key Responsibilities

Claims Management: Assist in the review and evaluation of workers' compensation medical expense-only claims to determine eligibility and appropriate benefits.

Communication: Serve as a liaison between injured workers, medical providers, and internal departments to facilitate timely communication and resolution of claims.

Documentation: Maintain accurate and up-to-date case files, including medical records, correspondence, and relevant documentation.

Data Entry: Enter and update claim information in the case management system; generate reports as needed.

Follow-Up: Regularly follow up on open claims to monitor progress, address issues, and ensure timely resolution.

Compliance: Ensure compliance with state regulations and organisational policies.

Support: Provide administrative support to the Senior Case Manager and assist in special projects as assigned.

Education

Key skills and experience

Higher school certificate or above.

Experience

Previous experience in workers' compensation, insurance, or a related field is a plus but not required.

Skills

Strong organisational and time-management skills.

Excellent verbal and written communication abilities.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

A basic understanding of workers' compensation laws and regulations is desirable.

Attributes

Detail-oriented, self-motivated, and able to work independently and as part of a team.

Ability to handle sensitive information with confidentiality

Strong customer service orientation

This position offers an excellent opportunity for professional growth in workers' compensation in self-insurance.

• Assist in the review and evaluation of workers' compensation medical expense-only claims to determine eligibility and appropriate benefits.
• Serve as a liaison between injured workers, medical providers, and internal departments to facilitate timely communication and resolution of claims.
• Maintain accurate and up-to-date case files, including medical records, correspondence, and relevant documentation.
• Enter and update claim information in the case management system; generate reports as needed.
• Regularly follow up on open claims to monitor progress, address issues, and ensure timely resolution.
• Ensure compliance with state regulations and organisational policies.
• Provide administrative support to the Senior Case Manager and assist in special projects as assigned.

• Strong organisational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• A basic understanding of workers' compensation laws and regulations is desirable.
• Detail-oriented, self-motivated, and able to work independently and as part of a team.
• Ability to handle sensitive information with confidentiality
• Strong customer service orientation

• Higher school certificate or above.
• Previous experience in workers' compensation, insurance, or a related field is a plus but not required.