Georgeson AU - Casual

Computershare Ltd

Abbotsford, Melbourne VIC (Hybrid)

Customer Service - Call Centre (Call Centre & Customer Service)

Full time

Excellent Employee Benefits

Posted 16d ago

Location: Melbourne, Australia (Hybrid)

Casual Employment

In this position, you'll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Our long‑standing expertise in proxy solicitation is strengthened by our broader strategic advisory capabilities across three key areas:

• Mergers & Acquisitions
• Shareholder Activism
• Corporate Governance

At the heart of this work is the Georgeson Communications Centre, which plays a crucial role in delivering high‑quality, corporate action, and contact centre services. Our team supports successful outcomes for clients by engaging directly with shareholders, investors, members, and customers across an omni‑channel environment.

By joining this team, you'll be part of a collaborative group that has meaningful impact for both our clients and their stakeholders, creating opportunities to grow your skills, expand your knowledge, and realise your potential.

A role you will love

The Communications Centre is at the heart of our business, acting as the front line for one of our most important functions - delivering exceptional customer service.

As an Investor Service Representative (ISR), you'll be part of a supportive team reporting to a Team Leader, managing day‑to‑day enquiries across multiple communication channels and non-complex operational tasks. You'll provide high‑quality service on behalf of our clients through our omni‑channel environment, always working within customer service and regulatory guidelines.

In this role, you'll support clients and shareholders of ASX‑listed companies during key corporate events - including AGMs, mergers and acquisitions, capital raisings, and activist campaigns.

You'll work within a structured, fully scripted environment designed to set you up for success, ensuring you uphold the trusted reputation of both Georgeson and Computershare while delivering consistent, accurate, and professional service aligned to our policies and procedures.

What will you bring to the role?

• Strong interpersonal and communication skills that help you build rapport and deliver clear, supportive customer interactions.
• Exceptional attention to detail, ensuring accuracy in every engagement.
• Confident written and verbal communication, with the ability to convey information professionally and effectively.
• A positive, enthusiastic attitude paired with a strong work ethic.
• The ability to stay calm under pressure, maintaining professionalism and a focus on quality even in fast‑paced situations.
• A proactive mindset with flexibility, initiative, and strong problem‑solving skills to navigate diverse enquiries and scenarios.

Rewards designed for you

• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbeing rewards that can be tailored to support you and your family.
• Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
• Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

• Managing day‑to‑day enquiries across multiple communication channels and non-complex operational tasks.
• Providing high‑quality service on behalf of our clients through our omni‑channel environment, always working within customer service and regulatory guidelines.
• Supporting clients and shareholders of ASX‑listed companies during key corporate events - including AGMs, mergers and acquisitions, capital raisings, and activist campaigns.
• Upholding the trusted reputation of both Georgeson and Computershare while delivering consistent, accurate, and professional service aligned to our policies and procedures.

• Strong interpersonal and communication skills
• Exceptional attention to detail
• Confident written and verbal communication
• Positive, enthusiastic attitude
• Strong work ethic
• Ability to stay calm under pressure
• Proactive mindset
• Flexibility
• Initiative
• Strong problem-solving skills

• Strong interpersonal and communication skills that help you build rapport and deliver clear, supportive customer interactions.
• Exceptional attention to detail, ensuring accuracy in every engagement.
• Confident written and verbal communication, with the ability to convey information professionally and effectively.
• A positive, enthusiastic attitude paired with a strong work ethic.
• The ability to stay calm under pressure, maintaining professionalism and a focus on quality even in fast‑paced situations.
• A proactive mindset with flexibility, initiative, and strong problem‑solving skills to navigate diverse enquiries and scenarios.