About the Role

As the ITP Operations Supervisor, you will be responsible for overseeing the day-to-day Into-Plane (ITP) refuelling operations on the apron, ensuring the safe, efficient, and compliant delivery of services to our customers.

This is a pivotal leadership role within our Melbourne operation, requiring strong people leadership, operational expertise, and a commitment to safety and performance excellence.

You will act as a key interface between Into-Plane operations, the Tank Farm (JUHI), and our customer onsite customer, ensuring seamless coordination across all stakeholders.

Key Responsibilities

• Supervise daily Into-Plane refuelling operations
• Lead, support, and develop Shift Team Leaders and Operators
• Coach and mentor team members to build capability and performance
• Conduct Learning Performance Observations (LPOs) and safety observations
• Support audits, compliance activities, and quality assurance processes
• Maintain JIG compliance and support audit readiness, including participation in internal and external audits
• Assist with incident reporting and investigations
• Ensure all licences, accreditations, and training requirements are maintained
• Maintain strong working relationships with JUHI and ExxonMobil representatives
• Coordinate effectively between ITP and Tank Farm operations
• Drive continuous improvement and safety initiatives
• Participate in on-call roster for operational support
• Support the application and interpretation of the Enterprise Agreement (EA), ensuring compliance with employment conditions, rostering, and workplace practices

About You

You are an experienced aviation professional with a strong safety mindset and a passion for leading people. You are a visible, hands-on leader who leads by example, builds trust with your team, and is not afraid to step in and support operations when required.

You bring a practical, team-first approach and are confident engaging with both internal teams and external stakeholders.

You will demonstrate:

• Strong experience in Into-Plane (ITP) or broader airport operations environments
• Proven leadership capability, with excellent people skills and the ability to engage, motivate, and develop others
• A hands-on approach, with a willingness to step in and support refuelling operations when required
• A commitment to safety, compliance, and operational excellence
• Working knowledge or experience applying an Enterprise Agreement (EA) or industrial instrument in a supervisory capacity
• Ability to build effective relationships with customers, unions, and stakeholders
• Strong communication, decision-making, and interpersonal skills
• Sound computer and reporting capability

• Supervise daily Into-Plane refuelling operations
• Lead, support, and develop Shift Team Leaders and Operators
• Coach and mentor team members to build capability and performance
• Conduct Learning Performance Observations (LPOs) and safety observations
• Support audits, compliance activities, and quality assurance processes
• Maintain JIG compliance and support audit readiness, including participation in internal and external audits
• Assist with incident reporting and investigations
• Ensure all licences, accreditations, and training requirements are maintained
• Maintain strong working relationships with JUHI and ExxonMobil representatives
• Coordinate effectively between ITP and Tank Farm operations
• Drive continuous improvement and safety initiatives
• Participate in on-call roster for operational support
• Support the application and interpretation of the Enterprise Agreement (EA), ensuring compliance with employment conditions, rostering, and workplace practices

• Investigation
• Preparing Rosters
• Operational Excellence
• People leadership
• Operational expertise
• Commitment to safety and performance excellence
• Seamless coordination across stakeholders
• Coaching and mentoring
• Learning Performance Observations (LPOs)
• Safety observations
• Audits, compliance activities, and quality assurance processes
• JIG compliance
• Incident reporting and investigations
• Maintaining licences, accreditations, and training requirements
• Strong working relationships
• Continuous improvement and safety initiatives
• On-call roster participation
• Enterprise Agreement (EA) interpretation and application
• Strong safety mindset
• Leading people
• Visible, hands-on leadership
• Building trust
• Practical, team-first approach
• Engaging with internal teams and external stakeholders
• Into-Plane (ITP) or broader airport operations experience
• Excellent people skills
• Ability to engage, motivate, and develop others
• Willingness to step in and support refuelling operations
• Commitment to safety, compliance, and operational excellence
• Working knowledge or experience applying an Enterprise Agreement (EA) or industrial instrument
• Ability to build effective relationships with customers, unions, and stakeholders
• Strong communication, decision-making, and interpersonal skills
• Sound computer and reporting capability

• Strong experience in Into-Plane (ITP) or broader airport operations environments
• Proven leadership capability, with excellent people skills and the ability to engage, motivate, and develop others
• A hands-on approach, with a willingness to step in and support refuelling operations when required
• A commitment to safety, compliance, and operational excellence
• Working knowledge or experience applying an Enterprise Agreement (EA) or industrial instrument in a supervisory capacity
• Ability to build effective relationships with customers, unions, and stakeholders
• Strong communication, decision-making, and interpersonal skills
• Sound computer and reporting capability