Make a meaningful difference with us

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

UnitingCare is in the midst of an exciting transformation—reshaping how we lead, operate and deliver impact across Queensland. We’re building a more unified, commercially strong and future-focused organisation, and every role has a hand in shaping what comes next.

As our Insurance Specialist, you’ll play a key part in strengthening how we manage claims, with a particular focus on medical malpractice and provide insights that support confident decision-making. Your expertise will help drive smarter, more innovative insurance practices across Aged Care and Community, Family and Disability, and Hospitals—strengthening vital services and contributing to a mission-driven organisation on the rise.

Please note, this position is Full Time. Flexibility is important to us, and we know it is to you, too - this role supports hybrid working by agreement.

Your part in our UnitingCare team:

• Handle complex, high-value medical malpractice claims, interpreting legal opinions and representing UnitingCare in meetings, mediations and hearings.
• Manage day-to-day insurance activities, including insurer notifications, inbox management, and operational support across all insurance classes.
• Provide expert advice on organisational insurance risks, including reviewing and advising on contractual insurance requirements.
• Coordinate significant event claims, ensuring accurate data management, stakeholder engagement and optimal financial outcomes.
• Maintain claims records and reporting, provide updates to internal stakeholders, and identify opportunities for process improvement, including third-party recoveries.
• Support annual insurance renewals by analysing data and claims trends and preparing materials for insurer presentations.
• Build and maintain strong relationships with internal leaders and external partners including brokers, insurers, legal counsel and the Queensland Synod Insurance Team.

What makes a difference for us?

• Confidence to satisfy the relevant probity checks required by legislation or policies. This may include a Nationally Coordinated Police Check, Right to Work in Australia
• Extensive personal injury and/or medical malpractice claims management experience, with at least 5 years in the insurance industry
• Strong skills in using claims management systems and interpreting insurance policy wordings
• Proven ability to build effective business relationships and operate in line with relevant state legislation
• Desirable: medical industry knowledge, Power BI reporting capability, understanding of risk management practices, and relevant insurance qualifications (Cert IV or Diploma)

What makes a difference for you?

• The opportunity to be part of the second-largest Queensland employer who has been leading by example for more than 100 years. Joining our team, you’ll be welcomed as part of the UnitingCare family. We’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital.
• Flexible work arrangements to support work-life balance
• Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits. To learn more about this benefit watch the video via the Salary Packaging Explained link
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months’ service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

• Handle complex, high-value medical malpractice claims, interpreting legal opinions and representing UnitingCare in meetings, mediations and hearings.
• Manage day-to-day insurance activities, including insurer notifications, inbox management, and operational support across all insurance classes.
• Provide expert advice on organisational insurance risks, including reviewing and advising on contractual insurance requirements.
• Coordinate significant event claims, ensuring accurate data management, stakeholder engagement and optimal financial outcomes.
• Maintain claims records and reporting, provide updates to internal stakeholders, and identify opportunities for process improvement, including third-party recoveries.
• Support annual insurance renewals by analysing data and claims trends and preparing materials for insurer presentations.
• Build and maintain strong relationships with internal leaders and external partners including brokers, insurers, legal counsel and the Queensland Synod Insurance Team.

• Strong skills in using claims management systems and interpreting insurance policy wordings
• Proven ability to build effective business relationships
• Medical industry knowledge (desirable)
• Power BI reporting capability (desirable)
• Understanding of risk management practices (desirable)

• Extensive personal injury and/or medical malpractice claims management experience, with at least 5 years in the insurance industry
• Ability to operate in line with relevant state legislation
• Relevant insurance qualifications (Cert IV or Diploma) (desirable)