About Sahara Services

Sahara Services is an NDIS-registered provider offering Supported Independent Living (SIL), Community Access, and Respite services to individuals with disabilities. As we expand our accommodation services, we are seeking a dependable, compassionate, and organised House Support Lead to guide both staff and participants toward exceptional care outcomes.

This hybrid role requires 60% hands-on participant support and 40% administrative leadership, making it ideal for someone with both frontline experience and the ability to manage daily operations.

Role Summary

The House Support Lead is responsible for overseeing the day-to-day operations of a designated SIL property. This includes ensuring high-quality support is delivered to residents, maintaining compliance standards, supervising staff, managing stakeholder communication, and driving a positive home environment.

Key Responsibilities

? Participant & Staff Engagement (60%)

• Provide direct support to participants (ADLs, medication, community access, behavioural support)
• Step in during high-risk behaviours, escalation points, or medical situations
• Promote participant independence, choice, and dignity
• Ensure daily routines, appointments, and activities are fulfilled
• Support team morale and on-the-floor coaching/mentorship

? Administrative & Operational Oversight (40%)

• Prepare and maintain participant documentation, including progress notes, incident reports, risk assessments, and medication charts
• Oversee staff schedules, timesheets, and leave requests
• Liaise with the workforce team for shift coverage, staff allocation, and training compliance
• Conduct house audits, fire safety checks, fridge temperature logs, and medication audits
• Lead monthly team meetings and escalate critical updates

Compliance Responsibilities

• Ensure house operations meet NDIS Practice Standards and SIL compliance
• Maintain documentation as per SCHADS Award, NDIS guidelines, and internal policies
• Support with BSP implementation, restrictive practices, and incident reporting
• Track and ensure staff training is up to date (e.g., manual handling, medication, infection control)

Stakeholder Engagement

Build and maintain strong relationships with:

• Participants and their families
• Support coordinators and behaviour support practitioners
• Allied health professionals
• Internal management and operational teams

Attend case conferences or family meetings and provide timely updates

Handle complaints or concerns with empathy and a solution-focused approach

House Management Activities

• Ensure the house is clean, safe, and welcoming
• Coordinate repairs, maintenance, and WHS checks with the landlord or agency
• Manage inventory (medication, PPE, groceries, household supplies)
• Facilitate lifestyle activities and social outings in collaboration with the community team

What You’ll Bring

• Cert III or IV in Disability, Community Services or equivalent (Diploma preferred)
• Experience working in SIL or residential disability care
• Excellent verbal, written, and interpersonal communication skills
• Proficient with digital documentation, email, and Microsoft/Google systems
• Calm under pressure with leadership qualities and a proactive mindset

Essential Requirements

• Valid NDIS Worker Screening Check
• Valid Working With Children Check (WWCC)
• Current First Aid & CPR
• Valid Australian Driver’s Licence
• Full COVID-19 vaccination
• Proven experience leading teams or acting as a senior support worker

What We Offer

• A dynamic and supportive leadership team
• Training and growth pathways to progress into service coordination
• Rewarding work that changes lives daily
• A voice in shaping the culture and standards of a growing provider

• Provide direct support to participants (ADLs, medication, community access, behavioural support)
• Step in during high-risk behaviours, escalation points, or medical situations
• Promote participant independence, choice, and dignity
• Ensure daily routines, appointments, and activities are fulfilled
• Support team morale and on-the-floor coaching/mentorship
• Prepare and maintain participant documentation, including progress notes, incident reports, risk assessments, and medication charts
• Oversee staff schedules, timesheets, and leave requests
• Liaise with the workforce team for shift coverage, staff allocation, and training compliance
• Conduct house audits, fire safety checks, fridge temperature logs, and medication audits
• Lead monthly team meetings and escalate critical updates
• Ensure house operations meet NDIS Practice Standards and SIL compliance
• Maintain documentation as per SCHADS Award, NDIS guidelines, and internal policies
• Support with BSP implementation, restrictive practices, and incident reporting
• Track and ensure staff training is up to date (e.g., manual handling, medication, infection control)
• Build and maintain strong relationships with: Participants and their families, Support coordinators and behaviour support practitioners, Allied health professionals, Internal management and operational teams
• Attend case conferences or family meetings and provide timely updates
• Handle complaints or concerns with empathy and a solution-focused approach
• Ensure the house is clean, safe, and welcoming
• Coordinate repairs, maintenance, and WHS checks with the landlord or agency
• Manage inventory (medication, PPE, groceries, household supplies)
• Facilitate lifestyle activities and social outings in collaboration with the community team

• Excellent verbal, written, and interpersonal communication skills
• Proficient with digital documentation, email, and Microsoft/Google systems
• Calm under pressure with leadership qualities and a proactive mindset
• Proven experience leading teams or acting as a senior support worker

• Cert III or IV in Disability, Community Services or equivalent (Diploma preferred)
• Experience working in SIL or residential disability care
• Valid NDIS Worker Screening Check
• Valid Working With Children Check (WWCC)
• Current First Aid & CPR
• Valid Australian Driver’s Licence
• Full COVID-19 vaccination