Home Service Provider Transformation Lead

Location: Brisbane, Australia

12-Month Fixed Term Contract

Leadership Role

At Allianz, we are the home for those who dare — where innovation, care, and collaboration come together to shape the future of insurance. With 83 million customers globally and a strong culture of empowerment, we are redefining how services are delivered, experienced, and continuously improved.

We are now seeking a Home Service Provider Transformation Lead to drive the next phase of operational evolution across our Home Service Provider network.

The Opportunity

Reporting to the Head of Operations – Home, this role sits at the intersection of transformation, operations, and supplier performance.

You will play a critical role in modernising and optimising service delivery models, embedding scalable improvements, and enabling a more data-informed, insight-led operating environment.

This is a hands-on leadership role focused on ensuring transformation initiatives are not only designed — but successfully embedded, adopted, and sustained within day-to-day operations.

What You’ll Be Doing

Drive Transformation & Operational Excellence

• Lead and embed transformation initiatives across the Home Service Provider network
• Translate strategic objectives into practical, implementable solutions within live environments
• Champion continuous improvement through insight-driven decision making

Optimise Supplier Network Performance

• Improve service provider outcomes across quality, timeliness, and consistency
• Strengthen supplier accountability through clear performance frameworks
• Leverage performance data to unlock efficiency and service uplift opportunities

Simplify & Enhance Operating Models

• Streamline workflows and reduce complexity through process optimisation and standardisation
• Align operational policies with supplier capabilities for better decision-making outcomes
• Support the evolution toward a more connected and responsive service ecosystem

Enable Data-Led Performance Management

• Establish and monitor KPIs to track delivery performance and transformation success
• Support a shift toward proactive, predictive performance management
• Ensure initiatives align with regulatory requirements and governance frameworks

Influence & Collaborate

• Partner with senior stakeholders across Operations, Finance, Product, and Network teams
• Build strong external relationships with service providers and business partners
• Clearly communicate progress, risks, and insights to drive alignment and momentum

What You Bring

Technical & Industry Expertise

• Extensive experience in property insurance claims, including Complex & Large Loss
• Strong understanding of:
  • Building and construction practices
  • Scope validation and cost assessment
  • Policy interpretation
• Experience working with loss adjusters, quantity surveyors, and major repair programs
• Solid knowledge of compliance frameworks including GICOP and regulatory expectations

Commercial & Analytical Capability

• Strong commercial mindset with proven cost optimisation and negotiation skills
• Ability to use data to inform decisions and identify improvement opportunities
• High attention to detail across financial, operational, and compliance considerations

Communication & Influence

• Exceptional stakeholder engagement skills across technical and senior audiences
• Ability to translate complex information into clear, actionable insights
• Credibility when working with both operational teams and strategic leadership

Leadership & Mindset

• Proven experience leading transformation or large-scale change initiatives
• Resilient, adaptable, and comfortable operating in dynamic environments
• A collaborative leader who fosters accountability, innovation, and continuous improvement

• Lead and embed transformation initiatives across the Home Service Provider network
• Translate strategic objectives into practical, implementable solutions within live environments
• Champion continuous improvement through insight-driven decision making
• Improve service provider outcomes across quality, timeliness, and consistency
• Strengthen supplier accountability through clear performance frameworks
• Leverage performance data to unlock efficiency and service uplift opportunities
• Streamline workflows and reduce complexity through process optimisation and standardisation
• Align operational policies with supplier capabilities for better decision-making outcomes
• Support the evolution toward a more connected and responsive service ecosystem
• Establish and monitor KPIs to track delivery performance and transformation success
• Support a shift toward proactive, predictive performance management
• Ensure initiatives align with regulatory requirements and governance frameworks
• Partner with senior stakeholders across Operations, Finance, Product, and Network teams
• Build strong external relationships with service providers and business partners
• Clearly communicate progress, risks, and insights to drive alignment and momentum

• Property insurance claims (Complex & Large Loss)
• Building and construction practices
• Scope validation and cost assessment
• Policy interpretation
• Loss adjusters, quantity surveyors, and major repair programs
• Compliance frameworks (GICOP)
• Cost optimisation
• Negotiation skills
• Data analysis
• Stakeholder engagement
• Transformation leadership
• Change management

• Extensive experience in property insurance claims, including Complex & Large Loss
• Strong understanding of building and construction practices, scope validation and cost assessment, and policy interpretation
• Experience working with loss adjusters, quantity surveyors, and major repair programs
• Solid knowledge of compliance frameworks including GICOP and regulatory expectations
• Strong commercial mindset with proven cost optimisation and negotiation skills
• Ability to use data to inform decisions and identify improvement opportunities
• High attention to detail across financial, operational, and compliance considerations
• Exceptional stakeholder engagement skills across technical and senior audiences
• Ability to translate complex information into clear, actionable insights
• Credibility when working with both operational teams and strategic leadership
• Proven experience leading transformation or large-scale change initiatives
• Resilient, adaptable, and comfortable operating in dynamic environments
• A collaborative leader who fosters accountability, innovation, and continuous improvement