Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Home Lending Manager in our Branch & Home Lending team, you’ll play a key role in leading, coaching, and developing a team of home lenders - supporting them to understand and meet a wide range of home loan needs and ensure outstanding customer experience at every step of the home buyer's journey.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Ka aha tō rā e kite ai? - What will your day look like

As a Home Lending Manager, you are accountable for:

• Champion the customer experience and lead the team to deliver exceptional service at each step of the home buyer’s journey.
• Driving Personal Banking home loan objectives and momentum, helping the team to effectively and efficiently serve customer needs.
• Manage the team home loan pipeline and ensure deals are triaged to the most appropriate home lender - balancing customer experience, workload, and development opportunities for lenders
• Ensure quality of home loans processed, helping to workshop loans and acting as a day-to-day point of escalation, trouble shooting, and quality assurance
• Promoting and progressing wider home loan strategy, priorities and change
• Ensure customers are educated on ways to bank, driving take-up of self-service channels
• Develop home lenders at all levels of experience and expertise – supporting team members to identify and progress next steps, areas for growth and development opportunities.
• Provide on the job training and coaching to the team, acting as a source of technical expertise and practical advice

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong people leadership, and ability to coach, and develop experienced lenders
• Strong ability to create a customer centric culture and foster exceptional service to a wider range of home loan customers – from first home buyers, business owners to investors.
• Advanced credit knowledge, holding the appropriate CAD required to support the needs of the team and ability to understand and coach complex lending interactions.
• Advanced knowledge and experience with the home buying journey and industry – with deep understanding of the bank’s credit policy, risk appetite, and pricing framework
• Strong understanding of business lending requirements, cashflow and the bank’s credit assessment systems, and processes (e.g. LA & Biz Cat)
• Strong collaboration skills to workshop complex requirements with Credit & Pricing teams to support customer acquisition
• Leader in new business acquisition and driver of community activity with proven ability to source new deals and ability to win business.
• Proven ability to work collaboratively with other leaders and teams across ANZ to unite people towards a common goal and purpose

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 115632.

• Champion the customer experience and lead the team to deliver exceptional service at each step of the home buyer’s journey.
• Driving Personal Banking home loan objectives and momentum, helping the team to effectively and efficiently serve customer needs.
• Manage the team home loan pipeline and ensure deals are triaged to the most appropriate home lender - balancing customer experience, workload, and development opportunities for lenders
• Ensure quality of home loans processed, helping to workshop loans and acting as a day-to-day point of escalation, trouble shooting, and quality assurance
• Promoting and progressing wider home loan strategy, priorities and change
• Ensure customers are educated on ways to bank, driving take-up of self-service channels
• Develop home lenders at all levels of experience and expertise – supporting team members to identify and progress next steps, areas for growth and development opportunities.
• Provide on the job training and coaching to the team, acting as a source of technical expertise and practical advice

• Strong people leadership, and ability to coach, and develop experienced lenders
• Strong ability to create a customer centric culture and foster exceptional service to a wider range of home loan customers – from first home buyers, business owners to investors.
• Advanced credit knowledge, holding the appropriate CAD required to support the needs of the team and ability to understand and coach complex lending interactions.
• Advanced knowledge and experience with the home buying journey and industry – with deep understanding of the bank’s credit policy, risk appetite, and pricing framework
• Strong understanding of business lending requirements, cashflow and the bank’s credit assessment systems, and processes (e.g. LA & Biz Cat)
• Strong collaboration skills to workshop complex requirements with Credit & Pricing teams to support customer acquisition
• Leader in new business acquisition and driver of community activity with proven ability to source new deals and ability to win business.
• Proven ability to work collaboratively with other leaders and teams across ANZ to unite people towards a common goal and purpose