Background information about the job or company (e.g., role context, company overview)

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

This role sits within the BAU Production Support team, responsible for ensuring the stability and performance of the production environment.

Responsibilities or duties

As a Guidewire Developer, you will play a key role in analysing, designing, developing, and implementing enhancements across Guidewire platforms. You will ensure the delivery of clean, maintainable code, actively support agile methodologies, and collaborate closely with senior developers and architects to achieve high-quality outcomes.

This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Meanjin (Brisbane).

What You'll Do

• Application support & stability: Ensure reliable operation of Guidewire applications through proactive monitoring, incident resolution and root cause analysis, maintaining high availability and performance across production environments.
• Configuration & system management: Maintain and enhance Guidewire configurations, including business rules, integrations, APIs and environment settings, driving improvements and reducing manual effort through automation.
• Defect management & continuous improvement: Investigate and resolve defects across production and non-production environments, identifying trends and recommending enhancements to improve system stability, efficiency and cost-effectiveness.
• Collaboration & stakeholder engagement: Work closely with business stakeholders, system owners and delivery teams to refine requirements, provide technical guidance and ensure alignment with business outcomes.

Qualifications or requirements (e.g., education, skills)

What You'll Bring

• Proven experience supporting Guidewire applications (PolicyCenter, BillingCenter or ClaimCenter) in a production or support environment
• Strong understanding of application support processes, incident management and root cause analysis
• Hands-on experience with Guidewire configuration (e.g. business rules, product model, integrations, APIs)
• Working knowledge of SDLC, Agile and continuous delivery practices
• Ability to analyse complex issues, troubleshoot effectively and drive sustainable solutions
• Strong stakeholder communication skills, with the ability to translate technical concepts for business users
• Experience with automation and process improvement to enhance operational efficiency

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• *employment type eligibility criteria apply

• Application support & stability: Ensure reliable operation of Guidewire applications through proactive monitoring, incident resolution and root cause analysis, maintaining high availability and performance across production environments.
• Configuration & system management: Maintain and enhance Guidewire configurations, including business rules, integrations, APIs and environment settings, driving improvements and reducing manual effort through automation.
• Defect management & continuous improvement: Investigate and resolve defects across production and non-production environments, identifying trends and recommending enhancements to improve system stability, efficiency and cost-effectiveness.
• Collaboration & stakeholder engagement: Work closely with business stakeholders, system owners and delivery teams to refine requirements, provide technical guidance and ensure alignment with business outcomes.

• Proven experience supporting Guidewire applications (PolicyCenter, BillingCenter or ClaimCenter) in a production or support environment
• Strong understanding of application support processes, incident management and root cause analysis
• Hands-on experience with Guidewire configuration (e.g. business rules, product model, integrations, APIs)
• Working knowledge of SDLC, Agile and continuous delivery practices
• Ability to analyse complex issues, troubleshoot effectively and drive sustainable solutions
• Strong stakeholder communication skills, with the ability to translate technical concepts for business users
• Experience with automation and process improvement to enhance operational efficiency

• Proven experience supporting Guidewire applications (PolicyCenter, BillingCenter or ClaimCenter) in a production or support environment
• Strong understanding of application support processes, incident management and root cause analysis
• Hands-on experience with Guidewire configuration (e.g. business rules, product model, integrations, APIs)
• Working knowledge of SDLC, Agile and continuous delivery practices
• Ability to analyse complex issues, troubleshoot effectively and drive sustainable solutions
• Strong stakeholder communication skills, with the ability to translate technical concepts for business users
• Experience with automation and process improvement to enhance operational efficiency