Lead the future of Home Care delivery at HammondCare

We are seeking an exceptional General Manager – Care Delivery to lead the end-to-end performance of our Home Care portfolio. This is a critical leadership role responsible for delivering safe, high-quality and client-centred care in the home, while optimising workforce capability, service reliability and cost efficiency at scale.

Key responsibilities

• Deliver reliable, consistent and high-quality home care services aligned to client needs
• Optimise workforce utilisation, productivity and capacity across all service streams
• Ensure strong service fulfilment and schedule stability
• Build and sustain a capable, engaged and resilient frontline workforce
• Drive operational efficiency and cost-to-serve optimisation, improving financial performance
• Lead transformation and continuous improvement across systems, processes and service models

About you

You are a highly experienced operational leader with a track record of delivering large-scale, complex service operations. You bring strong commercial acumen and a passion for workforce-led service excellence.

You will demonstrate:

• Significant senior leadership experience in large, distributed workforce environments with full operational and financial accountability
• Proven ability to deliver high-volume, reliable service outcomes at scale
• Deep expertise in workforce planning, scheduling and deployment, with measurable productivity improvements
• Strong experience building workforce capability, including recruitment, retention and leadership development
• Excellent financial and commercial acumen, particularly in labour cost management
• Experience leading operational transformation and change, ideally in regulated environments
• Background in Home Care, Aged Care, disability or community services (highly regarded)
• Experience in government-funded or reform-driven sectors
• Exposure to workforce management and scheduling technologies
• Relevant tertiary qualifications in health, business, operations or a related field

• Deliver reliable, consistent and high-quality home care services aligned to client needs
• Optimise workforce utilisation, productivity and capacity across all service streams
• Ensure strong service fulfilment and schedule stability
• Build and sustain a capable, engaged and resilient frontline workforce
• Drive operational efficiency and cost-to-serve optimisation, improving financial performance
• Lead transformation and continuous improvement across systems, processes and service models

• Strong commercial acumen
• Passion for workforce-led service excellence
• Significant senior leadership experience in large, distributed workforce environments
• Proven ability to deliver high-volume, reliable service outcomes at scale
• Deep expertise in workforce planning, scheduling and deployment
• Strong experience building workforce capability
• Excellent financial and commercial acumen
• Experience leading operational transformation and change
• Exposure to workforce management and scheduling technologies

• Relevant tertiary qualifications in health, business, operations or a related field