Background

Intralox L.L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Field Service Technician to provide conveyor belt splicing support, training, troubleshooting & resolve (warranty) issues in APAC. The ideal candidate is enthusiastic, self-managed, flexible, service-oriented and possesses strong integrity and professionalism. Significant travel is required, mainly within Australia & New Zealand.

Key Responsibilities:

• Customer Site Visits: Travel across Australia to perform planned installations of new belting, health checks, and audits.
• Troubleshooting: Actively participate in troubleshooting calls, supporting the Services team to develop effective action plans to resolve customer issues promptly.
• Training: Conduct onsite and remote maintenance training for customers on Intralox products.
• Reporting: Prepare troubleshooting and visit reports in a timely manner.
• Product Testing: Perform in-house product testing for customers and prepare test reports and videos.
• Maintenance: Keep the test shop, tools, and equipment in optimal working condition and always looking presentable.
• Demonstrations: Prepare demonstration equipment, including setup and dismantling, for tradeshows and in-house displays.
• Safety: Demonstrate and prioritize safety for self and others in all actions and activities. Maintain a general understanding of health and safety legislation.
• Teamwork: Ability to work independently, unsupervised, and as part of a team.

Qualifications:

• Mechanical Trade Qualifications: Minimum of a Certificate III in Mechanical Engineering, or over 2 years of post-trade experience with demonstrated competency in working with conveyors in an FMCG environment.
• Communication Skills: Strong customer service focus with the ability to build relationships. Clear and effective written and verbal communication skills are essential, along with the ability to handle high-pressure situations.
• Computer Literacy: Proficient in MS Office applications. Basic skills in AutoCAD 2D for reading drawings and understanding layouts are advantageous.
• Driver’s License: A valid driver’s license is required for regular travel to interstate customer sites and occasionally to New Zealand. While a forklift and scissor lift license are desirable, they are not essential.
• Enthusiasm and Willingness: Willingness to learn, ability to attend service calls, and availability for ‘on-call’ work as needed. Some weekend work is involved.

• Customer Site Visits: Travel across Australia to perform planned installations of new belting, health checks, and audits.
• Troubleshooting: Actively participate in troubleshooting calls, supporting the Services team to develop effective action plans to resolve customer issues promptly.
• Training: Conduct onsite and remote maintenance training for customers on Intralox products.
• Reporting: Prepare troubleshooting and visit reports in a timely manner.
• Product Testing: Perform in-house product testing for customers and prepare test reports and videos.
• Maintenance: Keep the test shop, tools, and equipment in optimal working condition and always looking presentable.
• Demonstrations: Prepare demonstration equipment, including setup and dismantling, for tradeshows and in-house displays.
• Safety: Demonstrate and prioritize safety for self and others in all actions and activities. Maintain a general understanding of health and safety legislation.
• Teamwork: Ability to work independently, unsupervised, and as part of a team.

• Strong customer service focus with the ability to build relationships.
• Clear and effective written and verbal communication skills.
• Ability to handle high-pressure situations.
• Proficient in MS Office applications.
• Basic skills in AutoCAD 2D for reading drawings and understanding layouts are advantageous.
• Willingness to learn.
• Ability to attend service calls.
• Availability for ‘on-call’ work.
• Ability to work independently, unsupervised, and as part of a team.

• Minimum of a Certificate III in Mechanical Engineering, or over 2 years of post-trade experience with demonstrated competency in working with conveyors in an FMCG environment.
• A valid driver’s license is required.
• Forklift and scissor lift license are desirable, but not essential.