Background information about the job or company (e.g., role context, company overview)

The Field Service Technician is responsible for performing routine maintenance, basic repairs, and troubleshooting of clinical and research instrumentation under established procedures and guidance. The role supports service performance through timely preventative maintenance, accurate documentation, and professional customer interaction, while developing technical capability over time.

Working as part of the ANZ Service Team, the Field Service Technician supports customer satisfaction and equipment availability by delivering consistent, reliable service and escalating complex technical issues as required.

This position reports to the TAC Supervisor and is part of the ANZ Service Team located in Brisbane. It is a remote role covering QLD, with support to other ANZ regions when required.

Responsibilities or duties

In this role, you will have the opportunity to:

• Deliver field service support by performing preventative maintenance, inspections, and basic repairs on histopathology instrumentation in accordance with standard procedures and service manuals.
• Meet service KPIs including preventative maintenance completion, response timeliness, and accurate service documentation.
• Diagnose and resolve common technical issues, escalating complex hardware, software, or application problems to senior engineers as required.
• Maintain professional, courteous customer interactions to support satisfaction and trust during on-site service visits.
• Support team objectives by collaborating with peers and supervisors, participating in training, and continuously building technical capability.

Qualifications or requirements (e.g., education, skills)

The essential requirements of the job include:

• Foundational technical experience or training in servicing, maintaining, or repairing laboratory, medical, or technical equipment, with the ability to follow procedures and instructions accurately.
• Developing troubleshooting skills, with an understanding of when to escalate issues to more senior technical resources.
• Clear and professional communication skills, with the ability to interact effectively with customers and internal stakeholders.
• Strong organisational and time management skills, ensuring service activities and documentation are completed accurately and on time.
• Willingness to learn and develop technical expertise through formal training and on-the-job experience.

Experience needed

It would be a plus if you also possess previous experience in:

• Electrical, mechanical, or electromechanical systems.
• Technical trade qualifications or vocational training aligned to equipment servicing or maintenance.
• Experience working in regulated environments such as healthcare, laboratories, or life sciences.
• Electrical license or ability to obtain one

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Leica Biosystems, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Travel, Motor Vehicle Record & Physical / Environmental Requirements

• Ability to travel approximately 30% of the time within QLD and across ANZ where required. Some international travel may be required for training.
• Must hold a valid driver’s license with an acceptable driving record.
• Ability to lift, move, or carry equipment up to 30 kg, and perform on-site service activities in laboratory, clinical, or industrial environments.

• Deliver field service support by performing preventative maintenance, inspections, and basic repairs on histopathology instrumentation in accordance with standard procedures and service manuals.
• Meet service KPIs including preventative maintenance completion, response timeliness, and accurate service documentation.
• Diagnose and resolve common technical issues, escalating complex hardware, software, or application problems to senior engineers as required.
• Maintain professional, courteous customer interactions to support satisfaction and trust during on-site service visits.
• Support team objectives by collaborating with peers and supervisors, participating in training, and continuously building technical capability.

• Foundational technical experience or training in servicing, maintaining, or repairing laboratory, medical, or technical equipment, with the ability to follow procedures and instructions accurately.
• Developing troubleshooting skills, with an understanding of when to escalate issues to more senior technical resources.
• Clear and professional communication skills, with the ability to interact effectively with customers and internal stakeholders.
• Strong organisational and time management skills, ensuring service activities and documentation are completed accurately and on time.
• Willingness to learn and develop technical expertise through formal training and on-the-job experience.

• Foundational technical experience or training in servicing, maintaining, or repairing laboratory, medical, or technical equipment, with the ability to follow procedures and instructions accurately.
• Developing troubleshooting skills, with an understanding of when to escalate issues to more senior technical resources.
• Clear and professional communication skills, with the ability to interact effectively with customers and internal stakeholders.
• Strong organisational and time management skills, ensuring service activities and documentation are completed accurately and on time.
• Willingness to learn and develop technical expertise through formal training and on-the-job experience.
• Ability to travel approximately 30% of the time within QLD and across ANZ where required. Some international travel may be required for training.
• Must hold a valid driver’s license with an acceptable driving record.
• Ability to lift, move, or carry equipment up to 30 kg, and perform on-site service activities in laboratory, clinical, or industrial environments.
• Previous experience in Electrical, mechanical, or electromechanical systems.
• Technical trade qualifications or vocational training aligned to equipment servicing or maintenance.
• Experience working in regulated environments such as healthcare, laboratories, or life sciences.
• Electrical license or ability to obtain one