Background information about the job or company

Ready to take the call?

Join Queensland Ambulance Service as an Emergency Medical Dispatcher (EMD) and play a critical role in supporting Queenslanders during medical emergencies. Whether you’re answering Triple Zero (000) calls or coordinating ambulance crews, you’ll be helping people when they need it most.

Benefits

• Competitive salary with the potential to earn up to $85,000 in your first year.
• Full-time permanent position.
• Generous leave and superannuation benefits.
• Salary packaging benefits to increase your take home pay
• Full training provided – no prior emergency experience needed.
• Gain a Cert III & Cert IV qualification in Call-taking & Dispatch.
• Ongoing support from mentors and career development.
• Health & Wellbeing services including a confidential Staff Support Program.

Responsibilities or duties

Working in a rotating 12-hour shift roster providing 24/7 coverage (including nights, public holidays and weekends) within one of our communication operations centres across the state and you will be trained across two key functions:

Call-taking

• Answer Triple Zero (000) emergency calls - you are the first point of contact
• Provide advice and support before the ambulance arrives
• Follow structured and scripted protocols to assist the caller in their emergency
• Gather and record critical details

Dispatching

• Coordinate ambulance crews across Queensland
• Operate a multi-screen computer system
• Communicate via radio to the paramedics
• Manage multiple incidents at one time
• Use real-time dispatch systems.
• Coordinate non-urgent patient transport

You’ll rotate between these functions (but typically will only perform one per shift), with full training provided for both.

Qualifications or requirements

We’re looking for people who have:

• Strong communication and active listening skills.
• Ability to de-escalate high-stress calls with empathy, calmness, and leadership.
• Team mindset and collaborative working style.
• Customer service focus in fast-paced environments.
• Ability to learn and apply technical systems quickly.
• Receptiveness to feedback and ongoing self-improvement.
• Sound problem-solving and decision-making under pressure.

Mandatory requirements

• Refer to the position description on our website.

• Answer Triple Zero (000) emergency calls - you are the first point of contact
• Provide advice and support before the ambulance arrives
• Follow structured and scripted protocols to assist the caller in their emergency
• Gather and record critical details
• Coordinate ambulance crews across Queensland
• Operate a multi-screen computer system
• Communicate via radio to the paramedics
• Manage multiple incidents at one time
• Use real-time dispatch systems.
• Coordinate non-urgent patient transport

• Strong communication and active listening skills.
• Ability to de-escalate high-stress calls with empathy, calmness, and leadership.
• Team mindset and collaborative working style.
• Customer service focus in fast-paced environments.
• Ability to learn and apply technical systems quickly.
• Receptiveness to feedback and ongoing self-improvement.
• Sound problem-solving and decision-making under pressure.

• Refer to the position description on our website.