About the job

Wollongbar Campus

Permanent Part Time – 14 hours per week

$96,098 salary package - includes base salary ($84,666), plus employer’s contribution to superannuation and annual leave loading (paid pro-rata)

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work. We provide you with tools, ongoing training and professional development, health and wellbeing programs.

About the role

As an Education Support Officer, you will play a key role in enhancing the student learning experience by supporting classes and working closely with teachers to drive engagement and success. You will assist students to navigate online learning environments, enrol and participate in Teams classes, monitor engagement, and provide proactive support to keep learners on track. This hands-on role involves managing cohort assessment data, working with spreadsheets, and monitoring online communications, while building strong rapport with students so they feel confident seeking support. Working within TAFE Digital systems (with full training provided), you’ll contribute to a connected, supportive learning environment that enables student achievement. You will be supporting students and teachers with practical course work and in face to face classroom setting as required.

We’re looking for someone with relevant vocational knowledge and a passion for supporting adult learners, who brings high-level communication skills, initiative and a strong customer service mindset. You will be comfortable using technology, able to explain concepts clearly, and thrive in a collaborative team environment. The role is based at high-quality horticulture facilities in Wollongbar, with some travel to Kingscliff required (driver’s licence essential). This position is scheduled to work on Mondays and Wednesdays only to support student engagement across both face-to-face and digital delivery. Any changes to these working days must be formally negotiated and agreed upon.

• Play a key role in enhancing the student learning experience by supporting classes and working closely with teachers to drive engagement and success.
• Assist students to navigate online learning environments, enrol and participate in Teams classes, monitor engagement, and provide proactive support to keep learners on track.
• Manage cohort assessment data, working with spreadsheets, and monitoring online communications.
• Build strong rapport with students so they feel confident seeking support.
• Contribute to a connected, supportive learning environment that enables student achievement.
• Support students and teachers with practical course work and in face to face classroom setting as required.

• High-level communication skills
• Initiative
• Strong customer service mindset
• Comfortable using technology
• Ability to explain concepts clearly
• Ability to thrive in a collaborative team environment
• Driver’s licence

• Relevant vocational knowledge
• Passion for supporting adult learners
• Driver’s licence essential