Background information about the job or company (e.g., role context, company overview)

Join us and experience Bunnings from the other side of the counter!

We are looking for leaders to join our teams across our Canberra locations!

About the role:

As Department Manager at Bunnings, you will be responsible for the ongoing daily operations, sales and high-volume stock management within your specialist area. You will work closely with fellow Coordinators in such departments as Service, Inside the Home, Builders and Lifestyles & Garden whilst reporting directly to your Operations and Complex Manager. You and your team of 20+ team members will be efficient, organized and be the go-to for our fantastic customers.

Your role will help drive Service and Operations within your department by training and developing your team, providing Best Experience to our customers, and ensuring your department is showcasing our Widest Range and Best Prices.

You will be required to monitor and measure customer service levels, liaise with various teams in Merchandising, Store Leadership and H&S whilst also developing strong relationships with our suppliers.

This role includes a minimum of 1 in 3 weekend roster and some public holiday work is required.

What’s involved:

• Lead a team of 20+ to maintain an engaged and safe work environment, while also performing duty manager responsibilities, including opening and closing the store across weekdays and weekends.
• Build team capability on Best Experience and Safety Culture & Compliance. Including team engagement, performance management and recognition.
• Rostering and strategic planning for your team to deliver on our service promise. Driving department sales through strong merchandising & monitoring of key metrics.
• Action customer feedback to improve the end-to-end customer experience
• Own department stock accuracy including adjustments, replenishment discipline and loss prevention processes.

Qualifications or requirements (e.g., education, skills)

Who we're looking for:

Our ideal candidate will have previous retail leadership experience, leading a department or similar, an individual with a strong passion for customer service and merchandising standards.

This role is results focussed, therefore the ability to achieve results by working closely with your team is a must and you are approachable and confident when interacting with team and customers.

Experience needed

You’ll need:

• Previous experience supervising a team in a fast-paced environment
• Proven ability to coach and develop others, providing feedback and getting the best out of a team
• Ability to be on your feet assisting with customers across a wide range of retail hours
• Hold an open, honest, and respectful communication style
• Have an eagerness to learn about new products.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.com.au.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

• Lead a team of 20+ to maintain an engaged and safe work environment, while also performing duty manager responsibilities, including opening and closing the store across weekdays and weekends.
• Build team capability on Best Experience and Safety Culture & Compliance. Including team engagement, performance management and recognition.
• Rostering and strategic planning for your team to deliver on our service promise. Driving department sales through strong merchandising & monitoring of key metrics.
• Action customer feedback to improve the end-to-end customer experience
• Own department stock accuracy including adjustments, replenishment discipline and loss prevention processes.

• Previous experience supervising a team in a fast-paced environment
• Proven ability to coach and develop others, providing feedback and getting the best out of a team
• Ability to be on your feet assisting with customers across a wide range of retail hours
• Hold an open, honest, and respectful communication style
• Have an eagerness to learn about new products.

• Previous retail leadership experience, leading a department or similar
• Strong passion for customer service and merchandising standards
• Ability to achieve results by working closely with your team
• Approachable and confident when interacting with team and customers