WESTERN TOYOTA at Guildford is one of Toyota's Leading Dealerships and part of the Suttons Family group of dealerships established in 1948.

We’re looking for an enthusiastic and motivated person to join our call centre team as a Customer Service Consultant on a fixed term period for 12 months for maternity leave cover, with opportunity for it to become permanent.

Someone who can demonstrate their qualities and experience in a high level of presentation exceeding customer experiences.

THE ROLE

Your main focus will be adding value and building long lasting relationships with our clients and assist the dealership with overall customer retention. Some duties include

• Inbound and outbound Service Calls answered and actioned accordingly
• Support dealership in achieving the retention and dealership KPIs through their respective sales and service strategies
• Supporting Dealer staff with retention
• Develop strong support and relationships with Sales and Service teams
• Carry out Sales to Service introductions
• Ensure customer retention in service by providing regular service reminder calls

ABOUT YOU

• Previous experience in a dealership environment - advantageous
• Previous experience in a customer/guest/client focused role
• Previous experience in a call centre - advantageous
• People-orientated with the ability to build strong relationships with staff and customers
• Professional presentation and time management skills
• Excellent telephone Etiquette
• Can-do attitude and self driven
• Intermediate skills/knowledge of Microsoft Office products

WHATS IN IT FOR YOU

• Market competitive salary with weekly retainer, relevant to the experience
• Great Working Team, Great Culture
• Opportunity to be a part of Sydney’s most trusted automotive group.
• Available Overtime and uniform provided
• On-site Parking
• Corporate discounts including vehicle purchasing and servicing
• $1000 incentive for successful staff referrals
• Employee inclusive perkbox offering thousands of deals and discount.
• Employee Assistance program providing confidential counselling

OUR CULTURE

A collaborative team environment that values excellence and is committed to customer care.

A friendly family culture where you will be given the chance to build lasting relationships.

Professional

Responsive

Innovative

Dependable

Exceptional

• Inbound and outbound Service Calls answered and actioned accordingly
• Support dealership in achieving the retention and dealership KPIs through their respective sales and service strategies
• Supporting Dealer staff with retention
• Develop strong support and relationships with Sales and Service teams
• Carry out Sales to Service introductions
• Ensure customer retention in service by providing regular service reminder calls

• People-orientated with the ability to build strong relationships with staff and customers
• Professional presentation and time management skills
• Excellent telephone Etiquette
• Can-do attitude and self driven
• Intermediate skills/knowledge of Microsoft Office products

• Previous experience in a dealership environment - advantageous
• Previous experience in a customer/guest/client focused role
• Previous experience in a call centre - advantageous