Background information about the job or company

You’re only human. 

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. 

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

Make a real impact in your local community.

Do you love connecting with people? Are you passionate about helping others? This role is your chance to combine customer service skills with community engagement and enjoy flexibility while you do it.

Why join Medibank?

We’re on a mission to create Australia’s healthiest workplace. Here’s what that means for you:

• Flexibility: Work in-store, from home, on-site with partners, and out in the community.
• Health & wellbeing: access virtual GP consultations, 24/7 Employee Health Support Line, health coaching, pregnancy and parenting support and more.
• Subsidised private health insurance + fully subsidised Healthy Living Extras.
• Leave for life’s moments: Paid parental leave, volunteer leave, community leave, cultural leave, a Good Health Day and more.
• Growth & development: Career pathways, learning programs, and opportunities to innovate within community teams.
• Inclusive culture: Seven Employee Networks supporting belonging and inclusion.

About the role

We have a Permanent Full-time (37.5 hours) hybrid opportunity for a Sales and Customer Service Consultant at our Burwood store. You may also be requested to work at our Parramatta and Cabramatta stores to support your wider team.

Responsibilities or duties

As the face of Medibank in your area, you will:

• Help customers choose the right health cover and services.
• Support them across multiple channels – in-store, over the phone, online, and in the community.
• Build lasting relationships and trust through personalised conversations.
• Solve everyday challenges and share ideas to improve how we work.

This role includes a flexible rotating roster working Monday to Friday, with one Saturday per fortnight and midweek RDO. The working hours are between 8am - 8pm with maximum 8-hour shifts (e.g. 9am - 5pm or 12pm - 8pm).

Internally referred to as a Local Community Consultant, you will be a part of a geographically based, cross-functional teams, with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area.

Qualifications or requirements

What we’re looking for

You don’t need health insurance experience – we’ll teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team.

You are:

• Great at building rapport and explaining things clearly.
• Comfortable using technology and learning new systems.
• A team player who is adaptable and proactive.
• Detail-focused and committed to protecting customer privacy.

Multilingual skills in Mandarin are also advantageous in this role to support our diverse local community.

• Help customers choose the right health cover and services.
• Support them across multiple channels – in-store, over the phone, online, and in the community.
• Build lasting relationships and trust through personalised conversations.
• Solve everyday challenges and share ideas to improve how we work.

• Customer service
• Sales
• Community engagement
• Building rapport
• Clear communication
• Technology proficiency
• Adaptability
• Proactiveness
• Detail-oriented
• Customer privacy commitment
• Mandarin language skills (advantageous)

• Skills in customer service, sales, health, retail, or community engagement.
• Comfortable using technology and learning new systems.
• Team player.
• Adaptable and proactive.
• Detail-focused.
• Committed to protecting customer privacy.