Vacancy title:
Customer Service Representative

[Type: FULL_TIME, Industry: Professional, Scientific, and Technical Services, Category: Customer Service,Admin & Office,Business Operations]

Jobs at:
Symbos

Deadline of this Job:
Sunday, June 7 2026

Duty Station:
Melbourne VIC (Hybrid) | Melbourne VIC

Summary
Date Posted: Sunday, May 24 2026, Base Salary: Not Disclosed

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JOB DETAILS:

What’s in it for you;

• Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters.
• Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.
• Recharge & Celebrate: Take an annual “Unplugged Day” to reset and swap cultural holidays to celebrate the days that mean the most to you.
• Career Builder: Unlock opportunities to progress into support, leadership, or other roles that align with your career goals.
• Skills Over Resumes: We see your potential beyond your work history – show us what you can do through our interactive skills assessment and group interviews.
• Working as a Customer Service Representative, you will be responsible for delivering high standards of service in a range of phone-based customer interactions. You will identify the customers unique situation and provide tailored solutions that support a first-call resolution.

What You’ll Be Doing;

• Customer Connection: Manage inbound and outbound calls, building rapport and trust with every interaction.
• Needs Investigator: Explore and assess each customer’s personal and financial situation to understand their needs.
• Solution Seeker: Provide tailored options and resolutions that align with the customer’s circumstances.
• Record Keeper: Accurately record file notes and ensure all customer details are updated in our systems.
• Compliance Champion: Work within regulatory frameworks to ensure every interaction meets quality and compliance standards.

Where You Could Be Matched;

• Customer Service: Service and support conversations across a range of customer needs.
• Collections: Structured conversations focused on resolutions and payment outcomes.
• Operations Support: Administration and customer follow-up support that keeps things moving behind the scenes.
• Multiple Contract Options: A variety of locations available to suit your preference.

Skills First Process;

• At Symbos we focus on the skills you bring, not just your resume. Whether you have experience in customer service or are looking to step into a new challenge, we want to see what you can do.
• As part of our process, you will complete an interactive skills assessment through Vervoe. This is your opportunity to experience real job-related tasks and showcase your strengths beyond your resume.
• Keep an eye on your email including your junk folder, so you do not miss out on the chance to join our team.

The Mindset You’ll Bring;

• Empathy First: You listen actively, understand customer needs, and approach every conversation with care and patience.
• Problem Solver: You love thinking on your feet and finding the best outcome for each customer.
• Resilience and Adaptability: You stay calm under pressure, handle challenging conversations with professionalism, and adapt to changing situations with ease.
• Curious Learner: You are open to feedback, eager to learn, and keen to develop your skills and grow your career.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
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