Background information about the job or company (e.g., role context, company overview)

At Medibank we’ve recently unified our health services under one brand – Amplar Health. With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. Join Medibank – Be the Heart of Virtual Care Looking to build a meaningful career in healthcare without being on the frontline? Medibank is seeking a Customer Service Representative to support our Amplar Virtual GP team—helping deliver seamless, high-quality care to patients across Australia. The role is a casual role with 13 hours a week and some weekend work! In this fast-paced and rewarding role, you’ll be the backbone of our virtual care service, managing customer enquiries, coordinating GP appointments, and ensuring smooth day-to-day operations. At Medibank, our purpose is Better Health for Better Lives—and you’ll play a key role in making healthcare more accessible, flexible, and personal.

Responsibilities or duties

• Manage customer inbox enquiries with care and efficiency
• Schedule and coordinate virtual GP appointments
• Support billing, invoicing, and timesheet reconciliation
• Assist with reporting, data entry, and documentation management
• Work closely with clinical teams to keep services running smoothly

Qualifications or requirements (e.g., education, skills)

• Strong administrative and customer service skills
• Excellent attention to detail and problem-solving ability
• Confidence working across multiple systems
• A calm, empathetic approach when supporting customers
• Energy, adaptability, and a team-first mindset

• Manage customer inbox enquiries with care and efficiency
• Schedule and coordinate virtual GP appointments
• Support billing, invoicing, and timesheet reconciliation
• Assist with reporting, data entry, and documentation management
• Work closely with clinical teams to keep services running smoothly

• Strong administrative and customer service skills
• Excellent attention to detail and problem-solving ability
• Confidence working across multiple systems
• A calm, empathetic approach when supporting customers
• Energy, adaptability, and a team-first mindset

• Strong administrative and customer service skills
• Excellent attention to detail and problem-solving ability
• Confidence working across multiple systems
• A calm, empathetic approach when supporting customers
• Energy, adaptability, and a team-first mindset