Vacancy title:
Customer Service Operator

[Type: FULL_TIME, Industry: Manufacturing, Category: Customer Service, Manufacturing & Warehouse, Transportation & Logistics, Admin & Office]

Jobs at:
Knauf

Deadline of this Job:
Tuesday, April 14 2026

Duty Station:
Berrinba | Brisbane QLD

Summary
Date Posted: Monday, April 6 2026, Base Salary: Not Disclosed

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JOB DETAILS:

About the Role

As a Customer Service Operator, you will report to the Trade Store Manager, where you will be responsible for undertaking all administration tasks and direct customer service both over the phone, via E-mail and face to face.

Some tasks as part of this role include:

• Dealing with Customers face-to-face, via email & over the phone
• Administration duties including data entry and email management
• Picking & Packing customer orders
• Record and report any customer complaints to the Trade Stores Manager regarding product and / or service via Knauf's complaint and customer procedures
• Assist with stock take / inventory counts process to ensure accurate inventory records are maintained
• General warehouse duties & housekeeping when required

About Us

Knauf is one of the world’s leading manufacturers of modern insulation materials, gypsum wallboard systems, plasters and accessories, thermal insulation composite systems, floor screed, floor systems, and construction equipment and tools.

With more than 250 production facilities and sales organizations in over 90 countries, 40,000 employees worldwide. The Knauf Group is without doubt one of the big players on the market – in Europe, the USA, South America, Asia, Africa, and Australia.

About You

• Located in or near Berrinba
• Strong administration experience
• Prior experience in an administration role
• Experience using Microsoft Office is essential
• Experience using SAP would be highly regarded
• Ability to work from the Berrinba site full time (Mon-Fri – 6am-3pm)

What you will need to join us

• Full and Unrestricted Australian working rights – We do not offer visa sponsorship
• Valid Police Check
• Valid forklift licence or willingness to obtain
• Successful completion of pre-employment medical

Why you will LOVE working at Knauf Australia!

• $34-$36 per hour + super + allowances
• 14 weeks Parental Leave (primary carer)
• Yearly Pay Review
• Access to discounts on Health Insurance, Gym Memberships, Qantas lounge, Novated leasing and trade discounts
• Career Development and Training opportunities
• Free onsite parking

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

If you would like to be considered for the position, please click "apply” and Shortlisted applicants will be contacted by a member of our talent team.

Please note, applicants must have full entitlements to work in Australia. As part of the recruitment process, police and medical checks for security clearance pertaining to specific job requirements will be conducted for successful applicants

We are committed to celebrating diversity and creating an inclusive environment. We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Please let our team know if we can adjust our recruitment process to support your accessibility needs.

Application Link: Click Here to Apply Now

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