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Vacancy title:
Customer Service Manager
[Type: PART_TIME, Industry: Banking, Category: Management,Customer Service,Business Operations,Admin & Office]
Jobs at:
Loan Market
Deadline of this Job:
Tuesday, April 14 2026
Duty Station:
This Job is Remote
Summary
Date Posted: Monday, April 6 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background information about the job or company
Loan Market One Network Broking is one of the largest and highest-performing Loan Market brokerages in Australia, recognised for its reputation for excellence, consistent high performance, and strong team culture.
Due to continued growth, the business is seeking an experienced Senior Client Service Manager to support its brokers from submission through to settlement and ongoing aftercare in a part-time capacity (2–3 days per week).
What’s on Offer
This is an opportunity to join one of the top-performing Loan Market businesses nationally, with offices based in Mooroolbark or Bentley. The role offers:
- Part-time flexibility (2–3 days per week) with flexibility around start and finish times
- Work from home flexibility
- Ongoing training and mentorship from highly experienced brokers and team members
- A collaborative and supportive team culture
- Clear career progression opportunities for the right candidate
About the Role
This role focuses on managing the post-submission process while leading and supporting a small Client Service Manager team.
Key responsibilities include:
- Managing loans from submission through to settlement and post-settlement aftercare
- Liaising with lenders, valuers, conveyancers, and clients
- Overseeing pipelines to ensure timelines and compliance are met
- Supporting and mentoring a small Client Service Manager team
- Maintaining high service standards in a fast-paced, high-performing environment
About You
You are an experienced Client Service Manager with at least 3 years of post-submission experience who thrives in a structured, professional brokerage environment.
You will bring:
- Proven experience (3+ years) as a Client Service Manager or Loan Processor
- Strong knowledge of lender processes and settlements
- Leadership or mentoring experience, or the capability to step into this responsibility
- Excellent organisational and communication skills
- A proactive, team-focused mindset
Ready to join a supportive, high-performing team where your skills and experience will be valued? Click apply to take the next step in your career with Loan Market One Network Broking.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Ready to join a supportive, high-performing team where your skills and experience will be valued? Click apply to take the next step in your career with Loan Market One Network Broking.
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