ABOUT THE OPPORTUNITY

Suttons Arncliffe a proud member of Suttons motor group. Sydney Trusts Suttons

For the right candidate this opportunity offers a Work life balance, work a 4 day working week with no loss to your full-time 38 hours per week. Enjoy an extra day off.

About the Role

As a Customer Service Consultant, you will be the first point of contact for our customers. You will play a key role in ensuring a smooth and positive customer experience from enquiry through to completion of service.

Key Responsibilities:

• Costing/invoicing paperwork for each customer
• Reviewing and processing quotations
• Liaise between the workshop and customer for any required repairs, sales or warranty operations.
• Maintain compliance with dealership policies and manufacturer standards.
• Assist with other administrative duties as required.
• Ensure timely and professional communication with customers and internal teams.

About you:

No automotive experience? No problem! For the right candidate training is provided through a structured training program, to help you succeed and be the best advisor.

Previous or current experience as an Automotive service administrator, Service Advisor or experience with costing - highly regarded, but not a deal breaker. We are looking for someone who demonstrates excellent customer service.

You will be passionate about delivering exceptional customer service to our customers

Strong organisational, administrative and time management skills

Computer systems savvy, including Microsoft products

An energetic and can-do approach to your work

Ability to work 7.30am to 5.30pm hours (4 days)

We can offer you:

Work life balance, work a 4 day working week with no loss to your full-time 38 hours per week. Enjoy an extra day off.

In-house training provided & support from a dedicated management team

Great working conditions and team environment

Uniform supplied

Monthly BBQ's

Perkbox with thousands of deals and discounts

Up to $1000 for successful staff referrals

Access to Private Health Corporate Discounts with Medibank Private

A wellbeing day, an additional paid day of leave per year, for you.

Opportunity for growth

CULTURE and Spirit of Suttons

A collaborative team environment that values excellence and is committed to customer care.

A friendly family culture where you will be given the chance to build lasting relationships.

Professional

Responsive

Innovative

Dependable

Exceptional

If these values align to who you are and you believe you’re the person for the job with the right qualities and experience, then APPLY NOW with a RESUME and COVER LETTER highlighting your relevant experience. hear from you!

• Costing/invoicing paperwork for each customer
• Reviewing and processing quotations
• Liaise between the workshop and customer for any required repairs, sales or warranty operations.
• Maintain compliance with dealership policies and manufacturer standards.
• Assist with other administrative duties as required.
• Ensure timely and professional communication with customers and internal teams.

• Customer Service
• First Point of Contact
• Invoicing
• Strong organisational, administrative and time management skills
• Computer systems savvy, including Microsoft products
• Energetic and can-do approach

• No automotive experience? No problem! For the right candidate training is provided through a structured training program.
• Previous or current experience as an Automotive service administrator, Service Advisor or experience with costing - highly regarded, but not a deal breaker.
• Passionate about delivering exceptional customer service.
• Ability to work 7.30am to 5.30pm hours (4 days)