Vacancy title:
Customer Service/ Administration Assistant (IT Industry)

[Type: PART_TIME, Industry: Information Technology, Category: Admin & Office, Customer Service]

Jobs at:
Acworth Recruitment

Deadline of this Job:
Sunday, April 19 2026

Duty Station:
Windsor | Melbourne VIC

Summary
Date Posted: Friday, April 10 2026, Base Salary: Not Disclosed

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JOB DETAILS:

About Health IT

Health IT has established a reputation as a leading expert in Australian Primary Health IT, and over the last twenty years has built an experienced team that now supports hundreds of customers. They are big enough to provide service quickly, and small enough to offer that service very well.

By working almost exclusively in Australian Healthcare, Health IT has developed expertise in all major clinical and front desk software packages, and the hardware and networking required to run them reliably and efficiently.

Health IT’s Point of Difference – The Team & Culture

The service they provide is key to their success…..a HAPPY TEAM will always provide great service and outcomes……and this Team of “Brilliant Geeks” are genuinely all smiles!!! If you’re looking for a RELAXED and POSITIVE group of people to work with where you ACTUALLY TALK TO EACH OTHER and SUPPORT each other….then you’re going to love this role.

About YOU and The Role – Join our TEAM as a Customer Support and Administration Specialist!

Based in Windsor, you will be the customer interface as the First Point of Call and work closely with the Technical Support TEAM to ensure high quality and efficient Support is provided to clients.

From the initial enquiry, you will take ownership of confirming the details, entering in the ConnectWise ticketing management system, prioritising, allocating jobs, scheduling onsite appointments, and following through with the Support TEAM to ensure client satisfaction levels are high.

We’re looking for someone with initiative and a proactive focus on delivering exceptional service to Heath IT’s customers…and to be part of the Administrative Support Team.

You MUST be self-motivated, have good time management skills and a positive DOWN TO EARTH attitude to fit in with the existing team.

Your skills and experience:

• High level communication, customer service and interpersonal skills with demonstrated ability to confirm customer requirements.
• Excellent time management and organisational skills.
• Well-developed computer skills and an ability to perform accurate and efficient data entry (Experience with ConnectWise will be HIGHLY REGARDED).
• Ability to work autonomously and as a part of a team.
• Previous experience in triaging and managing workloads within a busy environment.
• Attending to and directing all incoming calls & emails.
• Building and maintaining relationships with customers.
• Enthusiastic, down to earth and team focused.

What’s on Offer

Permanent Part time role working 12:30pm to 5pm Monday to Friday

Convenient Windsor location - Save Commuting $’s and work close to home.

Positive, relaxed and friendly environment where YOU are VALUED.

Hourly rate of $26-$30/hour plus Super will be offered dependant on experience.

Want to join the Health IT team?

If you are ready to build your administration career with a business that prides itself on providing “the best IT support to the health industry” through exceptional customer focus and building a strong team, then send your application in now!!

PLEASE NOTE: This is NOT a Technical/ IT position

PLEASE NOTE: AI is a fantastic tool – HOWEVER, we want to see a cover letter written by you and NOT CHAT GPT. Your application will be disregarded if you use AI to produce your cover letter.

Only applicants meeting the criteria outlined above will be contacted as part of the short-listing process.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

If you are ready to build your administration career with a business that prides itself on providing “the best IT support to the health industry” through exceptional customer focus and building a strong team, then send your application in now!! https://acworthrecruitment.com.au/

PLEASE NOTE: This is NOT a Technical/ IT position

PLEASE NOTE: AI is a fantastic tool – HOWEVER, we want to see a cover letter written by you and NOT CHAT GPT. Your application will be disregarded if you use AI to produce your cover letter.

Only applicants meeting the criteria outlined above will be contacted as part of the short-listing process.

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