About the Role

Part-time position (4 days a week)

Contract until 29 May 2026

Office based in Chatswood, Penrith or West Ryde with occasional travel between Link Wentworth offices in metro Sydney

The Customer Relationship Officer is responsible for managing and resolving customer complaints, ensuring timely and satisfactory resolution, and maintaining positive customer relationships. This role involves effectively addressing customer concerns, coordinating with relevant departments, documenting complaints, and identifying opportunities for process improvements to enhance overall customer satisfaction.

Key areas of responsibility include:

• Support Link Wentworth in meeting our service delivery goals by providing efficient customer service and responding in a timely manner to our clients, external and internal stakeholders.
• Feedback triaging & early-stage investigation and data collection, and commentary before handing to relevant stakeholders
• Identify and report on service improvement opportunities highlighted by analysing feedback.

The ideal candidate will have:

• Demonstrated ability to provide high level administrative support to a wide range of stakeholders, with at least two years’ experience in an administrative/customer service role
• Excellent analytical, verbal and written communication skills with proven experience in dealing with a variety of stakeholders
• Strong time management skills with the ability to handle, high volumes, tight and conflicting deadlines
• Intermediate computer literacy in Microsoft Office & CRMs

You will also be:

• Empathetic to the needs and complexities of vulnerable communities
• Able to relate to and communicate effectively with people from diverse backgrounds including vulnerable people
• A self-motivated, resourceful, enthusiastic, and positive team player
• Ability to work independently as well as part of a team

You will also need:

• A valid National Police Check (less than six (6) months old) to the satisfaction of Link Wentworth, to be renewed every five (5) years or more frequently as reasonably required by Link Wentworth
• Willingness to comply with vaccination requirements imposed by Link Wentworth, including COVID-19 and other vaccinations, as determined by the organisation in accordance with current Government health advice, mandates, or directions
• Willingness to travel between Link Wentworth offices in metropolitan Sydney

Who are we and why should you join us?

Link Wentworth is an ambitious and growing housing and homelessness service, based in Greater Sydney. With the NSW rental and housing crisis reaching breaking point, our services are needed more than ever in our communities.

Link Wentworth offers staff:

• A strong culture of collaborative teamwork, individual empowerment, and customer-centred service delivery
• Options for flexible work arrangements
• Attractive leave options including ability to purchase up to two (2) weeks additional annual leave per year
• A competitive salary with the opportunity to reduce your income tax and increase your take-home pay with not-for-profit salary packaging
• Meaningful and fulfilling employment, improving the lives of others every single day
• + much, much more!!!

• Support Link Wentworth in meeting our service delivery goals by providing efficient customer service and responding in a timely manner to our clients, external and internal stakeholders.
• Feedback triaging & early-stage investigation and data collection, and commentary before handing to relevant stakeholders
• Identify and report on service improvement opportunities highlighted by analysing feedback.

• Demonstrated ability to provide high level administrative support to a wide range of stakeholders, with at least two years’ experience in an administrative/customer service role
• Excellent analytical, verbal and written communication skills with proven experience in dealing with a variety of stakeholders
• Strong time management skills with the ability to handle, high volumes, tight and conflicting deadlines
• Intermediate computer literacy in Microsoft Office & CRMs
• Empathetic to the needs and complexities of vulnerable communities
• Able to relate to and communicate effectively with people from diverse backgrounds including vulnerable people
• A self-motivated, resourceful, enthusiastic, and positive team player
• Ability to work independently as well as part of a team

• A valid National Police Check (less than six (6) months old) to the satisfaction of Link Wentworth, to be renewed every five (5) years or more frequently as reasonably required by Link Wentworth
• Willingness to comply with vaccination requirements imposed by Link Wentworth, including COVID-19 and other vaccinations, as determined by the organisation in accordance with current Government health advice, mandates, or directions
• Willingness to travel between Link Wentworth offices in metropolitan Sydney