Background information about the job or company (e.g., role context, company overview)

Jetstar thrives on innovation. We're always looking for proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice.

The Customer Payment Specialist is responsible for leading and delivering enhancements to customer payments at the airport and onboard, supporting strategic projects while driving operational efficiency across our points of sale. The role collaborates with both internal and external stakeholders to ensure our card‑present payment systems and support processes are effectively implemented and embedded throughout the Jetstar business. Please note this is a 12 month fixed term contract.

Responsibilities or duties

The core responsibilities of this role are:

• Responsible for the end-to-end customer experience, processes and reporting of card present payments and payment processes
• Define product vision and roadmap for card present payment solutions across short, medium and long term horizons
• Responsible for process documentation (including SOPs) for card present payment processes
• Identification of opportunities to improve end-to-end process for card present payment solutions
• Continuously identify opportunities to improve customer experience, reduce cost and improve internal efficiencies related to these products
• Identify new revenue opportunities and use cases for card present payment solutions

Qualifications or requirements (e.g., education, skills)

To be considered for this role, you will have:

• Strong interpersonal, written and verbal communication skills and the ability to influence and negotiate
• Experience in card present payment solutions including the establishment and ongoing maintenance of these solutions
• Experience in supplier / partner management
• Experience in policy and process development and implementation
• Strong knowledge of MS Office software as well as ability to learn Jetstar standard software packages
• Experience in process improvement methodologies (e.g. Lean Six Sigma) preferred

Experience needed

Experience in card present payment solutions including the establishment and ongoing maintenance of these solutions

Experience in supplier / partner management

Experience in policy and process development and implementation

Experience in process improvement methodologies (e.g. Lean Six Sigma) preferred

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Jetstar Group

Your Life At Jetstar Is Unlike Any Other.

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let's takeoff together.

• Responsible for the end-to-end customer experience, processes and reporting of card present payments and payment processes
• Define product vision and roadmap for card present payment solutions across short, medium and long term horizons
• Responsible for process documentation (including SOPs) for card present payment processes
• Identification of opportunities to improve end-to-end process for card present payment solutions
• Continuously identify opportunities to improve customer experience, reduce cost and improve internal efficiencies related to these products
• Identify new revenue opportunities and use cases for card present payment solutions

• Strong interpersonal, written and verbal communication skills and the ability to influence and negotiate
• Strong knowledge of MS Office software as well as ability to learn Jetstar standard software packages

• Experience in card present payment solutions including the establishment and ongoing maintenance of these solutions
• Experience in supplier / partner management
• Experience in policy and process development and implementation
• Experience in process improvement methodologies (e.g. Lean Six Sigma) preferred