About the job

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Experience Representative in Australia.

This role is ideal for a customer-focused professional who thrives in a fast-paced, digital environment and enjoys solving problems in real time. As a key point of contact for both customers and content creators, you will play a vital role in ensuring a seamless user experience across multiple communication channels. The position combines customer support, technical troubleshooting, and operational support, offering a diverse and engaging daily workflow. You will contribute directly to improving platform performance by identifying issues and sharing insights with internal teams. With a strong emphasis on responsiveness, accuracy, and empathy, this role is perfect for individuals who enjoy helping others while working remotely. It also offers the opportunity to develop expertise in a growing global eCommerce ecosystem.

Accountabilities

• Respond to incoming inquiries via calls, chats, and emails, delivering timely, professional, and empathetic customer support
• Assist users with billing questions, technical issues, and navigation across the platform
• Troubleshoot and resolve issues efficiently, escalating complex cases when required
• Review and validate creator applications, ensuring accuracy and compliance with platform standards
• Monitor transactions to identify and prevent fraudulent activity, helping reduce chargebacks and financial risk
• Act as a liaison between users and internal teams, ensuring clear communication and effective issue resolution
• Report bugs, technical issues, and user feedback to support continuous platform improvement

Requirements

• Strong passion for customer service and delivering high-quality user experiences
• Excellent written and verbal communication skills in English; additional languages such as French, Spanish, or German are a plus
• Proficiency with computers, web tools, and the ability to navigate multiple systems simultaneously
• Solid problem-solving skills with the ability to work independently and make sound decisions
• High attention to detail, especially when identifying issues or reviewing user-submitted information
• Ability to handle sensitive or complex content professionally and responsibly
• Comfortable working in a remote, fast-paced, and performance-driven environment

Benefits

• Competitive compensation with a performance-based bonus structure
• Paid vacation and sick leave
• Fully remote work environment with flexible setup
• Access to learning and wellness programs, including sports initiatives
• Opportunity to work within a globally recognized and growing industry
• Supportive, collaborative, and friendly team culture

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

• Respond to incoming inquiries via calls, chats, and emails, delivering timely, professional, and empathetic customer support
• Assist users with billing questions, technical issues, and navigation across the platform
• Troubleshoot and resolve issues efficiently, escalating complex cases when required
• Review and validate creator applications, ensuring accuracy and compliance with platform standards
• Monitor transactions to identify and prevent fraudulent activity, helping reduce chargebacks and financial risk
• Act as a liaison between users and internal teams, ensuring clear communication and effective issue resolution
• Report bugs, technical issues, and user feedback to support continuous platform improvement

• Excellent written and verbal communication skills in English
• Proficiency with computers, web tools, and the ability to navigate multiple systems simultaneously
• Solid problem-solving skills
• High attention to detail
• Ability to handle sensitive or complex content professionally and responsibly

• Strong passion for customer service and delivering high-quality user experiences
• Ability to work independently and make sound decisions
• Comfortable working in a remote, fast-paced, and performance-driven environment
• Additional languages such as French, Spanish, or German are a plus