Background information about the job or company (e.g., role context, company overview)

Permanent Part-time position based in Waverley Gardens and surrounding branches

Make a real difference in your community by supporting local customers and businesses to achieve their financial goals

Our people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges.

Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities, grow your career all while still having time for what matters most to you. At NAB:

We are empowered to make a positive difference for customers and communities.

Everyone is given the opportunity to learn, grow and achieve.

We set bold ambitions and clear expectations to get the best customer outcomes.

More focus on you

All new Customer Advisors receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including:

Responsibilities or duties

Support our Waverley Gardens and surrounding branches by being the first point of contact for our customers and put them at the centre of everything you do

Assist our customers to identify the most suitable products and services including account opening, unsecured lending and baking transactions

Ensure our customers receive a seamless, consistent, and tailored experience every step of the way and ensure all details are accurate and up to date

Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure

Undertake ongoing training and development to enhance your career

Qualifications or requirements (e.g., education, skills)

A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile

An ability to work collaboratively as a team, self-motivation and energy to create our signature customer experience

A keen eye for detail that ensures transactions are completed efficiently and accurately

An appreciation for inclusion and the diversity of our customers

An interest in upskilling and career development opportunities with NAB

Experience needed

The Hours

Join our team in this Part-time role working 5 days per week, Monday, Tuesday, Thursday 9:15am - 4:30pm, Wednesday 9.00am - 4:30pm & Friday 9:15am - 5:15pm. Your home branch will be Waverley Gardens however your skills and expertise will also be required to cover Box Hill, Croydon, Camberwell, Doncaster, Doncaster East, Eastland, Forest Hill, Glen Waverley, Healesville, Knox and Chirnside Park branches so a licence and transport is essential.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances

Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology

Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

Health and Wellbeing benefits including discounts on a wide selection of products to suit your personal circumstances and life stage

• Support our Waverley Gardens and surrounding branches by being the first point of contact for our customers and put them at the centre of everything you do
• Assist our customers to identify the most suitable products and services including account opening, unsecured lending and baking transactions
• Ensure our customers receive a seamless, consistent, and tailored experience every step of the way and ensure all details are accurate and up to date
• Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
• Undertake ongoing training and development to enhance your career

• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
• An ability to work collaboratively as a team, self-motivation and energy to create our signature customer experience
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for inclusion and the diversity of our customers
• An interest in upskilling and career development opportunities with NAB