The Opportunity:

As our Field Service Coordinator, you’ll play a central role in keeping our Wollongong service operations running smoothly, safely and professionally. You’ll coordinate daily field service activity, issue work instructions, manage job control, and ensure technicians have the right information, parts and support to deliver high‑quality work on every job.

You’ll be responsible for scheduling and workflow, maintaining quality assurance requirements, ensuring accurate timekeeping and job documentation, and supporting safe work practices that contribute to Komatsu’s Zero Harm culture. You’ll also liaise with customers, subcontractors and internal teams to keep communication clear and professional.

This role is ideal for someone who enjoys being the operational anchor, the person who keeps technicians productive, customers informed, and the branch running efficiently. You’ll be joining a strong, supportive Wollongong branch culture, backed by the stability and capability of a global OEM known for engineering excellence and long‑term career pathways.

Role Located:

Wollongong

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What we are looking for:

• Supervisory or leading hand experience in service or technical environments
• Strong scheduling & coordination skills
• Excellent communication and customer liaison capability
• Ability to mentor technicians and support apprentices
• Working knowledge of Quality Assurance and safe work practices
• Intermediate to advanced computer skills; Komatsu systems experience desirable
• A proactive, detail‑driven, professional self‑starter

• Coordinate daily field service activity
• Issue work instructions
• Manage job control
• Ensure technicians have the right information, parts and support
• Scheduling and workflow management
• Maintaining quality assurance requirements
• Ensuring accurate timekeeping and job documentation
• Supporting safe work practices
• Liaise with customers, subcontractors and internal teams

• Strong scheduling & coordination skills
• Excellent communication and customer liaison capability
• Ability to mentor technicians and support apprentices
• Working knowledge of Quality Assurance and safe work practices
• Intermediate to advanced computer skills
• Proactive, detail‑driven, professional self‑starter

• Supervisory or leading hand experience in service or technical environments
• Komatsu systems experience desirable