Background information about the job or company

A standout opportunity to take on complex fraud investigations, solve high-impact cases, and play a key role in protecting customers and preventing financial crime.

Join a collaborative, high-performing team passionate about winning together

Investigate fraud end-to-end, uncover insights, and help stop financial crime through timely, high-quality outcomes

Make a genuine difference for our customers and communities through the work you do

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a Consultant Investigation, you will join our Fraud Prevention & Detection team that’s doubling down on protecting the community and our customers.

Responsibilities or duties

Each day, you’ll go above and beyond to:

• End-to-End Investigations: Execute standard to moderately complex fraud investigations thoroughly, ensuring all evidence is collected, documented, and preserved correctly.
• Cross-Functional Collaboration: Partner with peers in other internal investigative units to share intelligence and ensure comprehensive handling of shared files.
• Root-Cause Analysis: Identify the underlying control gaps or vulnerabilities that allowed the fraud to occur and detail these findings in case closures.
• Recovery Actions: Take immediate action during investigations to trigger funds recovery, account freezes, or loss-mitigation workflows to minimize financial impacts.

Qualifications or requirements

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Experience in fraud operations, financial crime investigations, regulatory compliance, or operational risk roles
• Ability to balance a dynamic caseload
• Understanding of financial data systems and tracking tools.
• Certificate/Diploma in Investigations, Justice, Business, or equivalent practical industry experience

Any other provided details

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

• End-to-End Investigations: Execute standard to moderately complex fraud investigations thoroughly, ensuring all evidence is collected, documented, and preserved correctly.
• Cross-Functional Collaboration: Partner with peers in other internal investigative units to share intelligence and ensure comprehensive handling of shared files.
• Root-Cause Analysis: Identify the underlying control gaps or vulnerabilities that allowed the fraud to occur and detail these findings in case closures.
• Recovery Actions: Take immediate action during investigations to trigger funds recovery, account freezes, or loss-mitigation workflows to minimize financial impacts.

• Ability to balance a dynamic caseload
• Understanding of financial data systems and tracking tools.

• Experience in fraud operations, financial crime investigations, regulatory compliance, or operational risk roles
• Certificate/Diploma in Investigations, Justice, Business, or equivalent practical industry experience