Who are we?

Howdy, we're PlanCare — a young, exciting, and innovative healthcare platform on a mission to revolutionise the Support at Home sector through smart, people-centred technology.

We were recently listed by the Australian Financial Review (AFR) as one of Australia's Top 10 Most Innovative Companies in Health — and we’re only just getting started.

We’re building a fun, inclusive, and purpose-driven brand that helps older Australians take control of their Support at Home services so they can live independently and confidently at home. As we continue to scale nationally, we’re strengthening our foundations — and that’s where you come in.

We're now recruiting a Co-Care Partner to join our Sydney team and help take PlanCare’s people experience to the next level.

This role is full-time, Mon–Fri, 9 AM to 5 PM based in our Parramatta office.

Client Onboarding, Assessment & Care Planning

• Welcome new clients and guide them through a smooth onboarding experience
• Conduct regular assessments to understand wellbeing, goals, risks, and support needs
• Explain how Support at Homework works in a clear, supportive way
• Develop personalised care plans aligned with client goals, preferences and available funding
• Regularly review and update plans as circumstances or needs change

Client Support, Collaboration & Problem Solving

• Respond to client and provider enquiries via phone and email
• Troubleshoot issues regarding services, billing, wellbeing changes or provider performance
• Identify and escalate at-risk or vulnerable clients
• Work collaboratively with onboarding, finance, quality, and service delivery teams
• Share ideas, insights, and feedback to improve our systems and client experience
• Participate in training, development sessions, and team huddles
• Contribute to a supportive, positive team culture

Essential

• Experience in a client-facing role such as case management, care coordination, NDIS/HCP support in a service-based environment.
• Relevant qualification in Aged Care, Community Services, Individual Support, Nursing, Social Work or similar — or strong practical experience supporting older Australians.
• Strong understanding of (or willingness to learn) Home Care Packages, Support at Home Program, and community care compliance.
• Demonstrated ability to support clients with empathy, build trusted relationships, and communicate clearly with clients, families, and providers.
• Excellent organisation, time management, and attention to detail, especially when managing caseloads, client records, and invoices.
• Confident using digital tools — including client management systems, MS Office, email, rostering platforms, and cloud-based systems.
• Strong problem-solving skills with the ability to troubleshoot issues, follow processes, and escalate risks appropriately.
• Ability to work both independently and collaboratively within a busy, fast-paced team environment.

Highly Desirable

• Experience working with My Aged Care, Support at Home requirements, Home Care Packages, budgeting and rostering
• Experience with case management, particularly supporting older people, vulnerable clients, or those with complex needs.
• Experience using PRODA, MAC Portal, or Services Australia systems.
• Clinical qualifications such as RN Division 1, EN, or similar (highly valued but not essential).
• Lived or learned experience of ageing, caring, disability, or navigating care systems.

What’s in it for you

• A genuinely fun, collaborative and values-driven workplace
• Strong career opportunities as we scale across Australia
• Industry-competitive salary
• A workplace that embraces individuality, innovation and impact

Ready to join us?

If this role sounds like the right fit, hit Apply now!

If you meet most (not all) criteria — please still apply. We value the right person, not just the perfect resume.

PlanCare is an equal opportunity employer. We welcome applicants from Aboriginal and Torres Strait Islander communities, culturally diverse backgrounds, people with disabilities, LGBTQI+ communities, and all walks of life.

For a confidential chat, call 1800 024 000 and ask for Kim.

We may begin shortlisting before the closing date.

Strictly no agencies.

• Welcome new clients and guide them through a smooth onboarding experience
• Conduct regular assessments to understand wellbeing, goals, risks, and support needs
• Explain how Support at Homework works in a clear, supportive way
• Develop personalised care plans aligned with client goals, preferences and available funding
• Regularly review and update plans as circumstances or needs change
• Respond to client and provider enquiries via phone and email
• Troubleshoot issues regarding services, billing, wellbeing changes or provider performance
• Identify and escalate at-risk or vulnerable clients
• Work collaboratively with onboarding, finance, quality, and service delivery teams
• Share ideas, insights, and feedback to improve our systems and client experience
• Participate in training, development sessions, and team huddles
• Contribute to a supportive, positive team culture

• Care Planning
• Case Management
• Care Coordination

• Experience in a client-facing role such as case management, care coordination, NDIS/HCP support in a service-based environment.
• Relevant qualification in Aged Care, Community Services, Individual Support, Nursing, Social Work or similar — or strong practical experience supporting older Australians.
• Strong understanding of (or willingness to learn) Home Care Packages, Support at Home Program, and community care compliance.
• Demonstrated ability to support clients with empathy, build trusted relationships, and communicate clearly with clients, families, and providers.
• Excellent organisation, time management, and attention to detail, especially when managing caseloads, client records, and invoices.
• Confident using digital tools — including client management systems, MS Office, email, rostering platforms, and cloud-based systems.
• Strong problem-solving skills with the ability to troubleshoot issues, follow processes, and escalate risks appropriately.
• Ability to work both independently and collaboratively within a busy, fast-paced team environment.
• Experience working with My Aged Care, Support at Home requirements, Home Care Packages, budgeting and rostering
• Experience with case management, particularly supporting older people, vulnerable clients, or those with complex needs.
• Experience using PRODA, MAC Portal, or Services Australia systems.
• Clinical qualifications such as RN Division 1, EN, or similar (highly valued but not essential).
• Lived or learned experience of ageing, caring, disability, or navigating care systems.